Deskpro vs ServiceNow
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 40) and fewer integrations (10 vs 26). Starting price: Deskpro at $39/mo vs ServiceNow at $65/mo. Deskpro has 110 unique features while ServiceNow has 40 unique features, with 0 features in common.
| Deskpro | ServiceNow | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 40 |
| AI-Powered Features | 16 | 17 |
| Starting Price | $39/mo | $65/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 10 | 26 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
AI & Analytics (0 vs 3)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Now Intelligence | ||
| Predictive Intelligence | ||
| ServiceNow AI |
AI & Automation (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Virtual Agent |
Administration (3 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics (0 vs 2)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Performance Analytics | ||
| Process Mining |
Automation (11 vs 2)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Robotic Process Automation (RPA) | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflow Automation | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Customer Service (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Customer Service Management |
Customization (4 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Feedback (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Survey Management |
Field Service (0 vs 2)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Field Service Management | ||
| Territory Management |
Financial Management (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| IT Financial Management |
Governance (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Compliance and Governance |
HR Services (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Employee Service Management |
IT Operations (0 vs 11)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Asset Management | ||
| Business Service Mapping | ||
| Change Management | ||
| Configuration Management Database (CMDB) | ||
| Discovery and Service Mapping | ||
| Event Management | ||
| IT Operations Management | ||
| IT Service Management (ITSM) | ||
| Incident Management | ||
| Problem Management | ||
| Release Management |
Infrastructure (3 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| API and Integrations |
Integrations (6 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Knowledge Management |
Mobile (1 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Platform (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| App Engine |
Procurement (0 vs 2)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Contract Lifecycle Management | ||
| Procurement |
Project Management (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Project Portfolio Management |
Quality (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Quality Management |
Reporting (8 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Risk Management (0 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Vendor Risk Management |
Security (6 vs 1)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| SSO (Single Sign-On) | ||
| Security Operations Center (SOC) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Service Delivery (0 vs 4)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Demand Management | ||
| Request Management | ||
| Service Catalog | ||
| Service Health |
Support (6 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | ServiceNow |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in ServiceNow (40)
Now Intelligence
Predictive Intelligence
ServiceNow AI
Virtual Agent
Performance Analytics
Process Mining
Robotic Process Automation (RPA)
Workflow Automation
Customer Service Management
Survey Management
Field Service Management
Territory Management
IT Financial Management
Compliance and Governance
Employee Service Management
API and Integrations
Asset Management
Business Service Mapping
Change Management
Configuration Management Database (CMDB)
+ 20 more unique features
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