Deskpro vs osTicket
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 17) and more integrations (10 vs 0). Starting price: Deskpro at $39/mo vs osTicket at Free. Deskpro has 109 unique features while osTicket has 16 unique features, with 1 features in common.
| Deskpro | osTicket | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 17 |
| AI-Powered Features | 16 | 0 |
| Starting Price | $39/mo | Free |
| Pricing Tiers | 3 | 2 |
| Integrations | 10 | 0 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Administration (3 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Automation (11 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Automation & Routing (0 vs 3)
| Feature | Deskpro | osTicket |
|---|---|---|
| Assign, Transfer, & Referral | ||
| Auto-Responder | ||
| Ticket Filters |
Channels (9 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Collaboration (0 vs 2)
| Feature | Deskpro | osTicket |
|---|---|---|
| Agent Collision Avoidance | ||
| Thread Actions |
Communication (2 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Customer Portal (0 vs 1)
| Feature | Deskpro | osTicket |
|---|---|---|
| Customer Support Portal |
Customization (4 vs 3)
| Feature | Deskpro | osTicket |
|---|---|---|
| Brand and Customization | ||
| Configurable Help Topics | ||
| Custom Columns and Queues | ||
| Custom Fields | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Infrastructure (3 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration & API (0 vs 1)
| Feature | Deskpro | osTicket |
|---|---|---|
| API Ticket Creation |
Integrations (6 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Mobile (1 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Mobile Apps |
Reporting (8 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Reporting & Analytics (0 vs 2)
| Feature | Deskpro | osTicket |
|---|---|---|
| Dashboard | ||
| Reports |
SLA Management (0 vs 1)
| Feature | Deskpro | osTicket |
|---|---|---|
| Service Level Agreements (SLA) |
Search & Navigation (0 vs 1)
| Feature | Deskpro | osTicket |
|---|---|---|
| Advanced Search |
Security (6 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Task Management (0 vs 1)
| Feature | Deskpro | osTicket |
|---|---|---|
| Tasks |
Team Management (1 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| Lite Agents |
Ticket Management (0 vs 2)
| Feature | Deskpro | osTicket |
|---|---|---|
| Email Ticket Creation | ||
| Web Form Ticket Creation |
Ticketing (12 vs 0)
| Feature | Deskpro | osTicket |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (109)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 89 more unique features
Only in osTicket (16)
Assign, Transfer, & Referral
Auto-Responder
Ticket Filters
Agent Collision Avoidance
Thread Actions
Customer Support Portal
Configurable Help Topics
Custom Columns and Queues
API Ticket Creation
Dashboard
Reports
Advanced Search
Service Level Agreements (SLA)
Tasks
Email Ticket Creation
Web Form Ticket Creation
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