Deskpro vs Zoho ManageEngine ServiceDesk Plus
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 47) and more integrations (10 vs 3). Starting price: Deskpro at $39/mo vs Zoho ManageEngine ServiceDesk Plus at Contact Sales. Deskpro has 108 unique features while Zoho ManageEngine ServiceDesk Plus has 45 unique features, with 2 features in common.
| Deskpro | Zoho ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 47 |
| AI-Powered Features | 16 | 9 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 10 | 3 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
AI/Analytics (0 vs 2)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Predictive Intelligence | ||
| Sentiment Analysis |
AI/Automation (0 vs 2)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Intelligent Ticket Triage | ||
| Virtual Support Agent (Zia) |
AI/Content Generation (0 vs 1)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Reply Assist |
AI/Integration (0 vs 2)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Microsoft Copilot Integration | ||
| OpenAI ChatGPT Integration |
AI/Knowledge Management (0 vs 1)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Discovery |
Administration (3 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics (0 vs 2)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Reports | ||
| Reporting and Live Dashboards |
Asset Management (0 vs 8)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| CMDB (Configuration Management Database) | ||
| IT Asset Management (ITAM) | ||
| Multi-Modal Asset Discovery | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (11 vs 5)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Auto Responses | ||
| Auto-Approvals | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| No-Code Ticket Handling Automation | ||
| Round Robin | ||
| Rule-Based Action Engine | ||
| Snippets | ||
| Triggers & Categorization | ||
| Visual Ticket Lifecycle Builder | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 1)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| ITIL Certification | ||
| SOC 2 Compliance |
Configuration (0 vs 4)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Configurations | ||
| Customizable Ticket Templates | ||
| Low-Code Custom Forms | ||
| Low-Code Custom Modules |
Core (0 vs 3)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Enterprise Service Management | ||
| Incident Management | ||
| Service Desk |
Customization (4 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 3)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| Deskpro Private | ||
| On-Premise Deployment | ||
| On-Premises Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Enterprise Features (0 vs 1)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Multi-Instance Model |
Infrastructure (3 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 2)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Email to Ticket Conversion | ||
| Native ManageEngine Integrations |
Integrations (6 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge Management (0 vs 1)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Knowledge Base |
Mobile (1 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile Apps |
Project Management (0 vs 1)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| IT Project Management |
Reporting (8 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Security (6 vs 1)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| Privacy-First Design | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Service Management (0 vs 5)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Change Management | ||
| Change and Release Workflow Builders | ||
| Problem Management | ||
| Release Management | ||
| SLA Management and Escalations |
Support (6 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
User Experience (0 vs 2)
| Feature | Deskpro | Zoho ManageEngine ServiceDesk Plus |
|---|---|---|
| Mobile App | ||
| Self-Service Portal |
Unique Features
Only in Deskpro (108)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 88 more unique features
Only in Zoho ManageEngine ServiceDesk Plus (45)
Predictive Intelligence
Sentiment Analysis
Intelligent Ticket Triage
Virtual Support Agent (Zia)
Reply Assist
Microsoft Copilot Integration
OpenAI ChatGPT Integration
Knowledge Discovery
Reporting and Live Dashboards
Asset Inventory Reports and Analytics
Asset Loans
CMDB (Configuration Management Database)
IT Asset Management (ITAM)
Multi-Modal Asset Discovery
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-Approvals
No-Code Ticket Handling Automation
Rule-Based Action Engine
+ 25 more unique features
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