Deskpro vs ManageEngine
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 49) and more integrations (10 vs 2). Starting price: Deskpro at $39/mo vs ManageEngine at Contact Sales. Deskpro has 110 unique features while ManageEngine has 49 unique features, with 0 features in common.
| Deskpro | ManageEngine | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 49 |
| AI-Powered Features | 16 | 5 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 10 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Administration (3 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics (0 vs 5)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| AI-Powered Insights | ||
| Advanced IT Analytics | ||
| Capacity Planning | ||
| IT Data Correlation | ||
| Unified IT Analytics |
Application Development (0 vs 3)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Business Process Management | ||
| Custom App Development | ||
| Low-Code App Development |
Asset Management (0 vs 1)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| IT Asset Management |
Authentication (0 vs 1)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Multi-Factor Authentication (MFA) |
Automation (11 vs 1)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflow Automation | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Cloud Management (0 vs 5)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Cloud Solutions for Enterprise IT | ||
| Cloud-Native Solutions | ||
| Cloud-Ready Solutions | ||
| Hybrid Infrastructure Support | ||
| Multi-Cloud Support |
Communication (2 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Customization (4 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Endpoint Management (0 vs 6)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Desktop Management | ||
| Laptop Management | ||
| Mobile Device Management | ||
| Server Management | ||
| Unified Endpoint Management and Security | ||
| Web Browser Management |
Identity Management (0 vs 1)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Active Directory & M365 Management |
Infrastructure (3 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integrations (6 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
MSP Solutions (0 vs 6)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| IAM for MSPs | ||
| IT Management for MSPs | ||
| ITOM for MSPs | ||
| ITSM for MSPs | ||
| Remote Monitoring and Management (RMM) | ||
| Unified Endpoint Management for MSPs |
Mobile (1 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Mobile Apps |
Monitoring & Observability (0 vs 8)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| AIOps | ||
| Application Monitoring | ||
| Digital Experience Monitoring (DEM) | ||
| IT Operations Management and Observability | ||
| Infrastructure Monitoring | ||
| Network Monitoring | ||
| Observability | ||
| Uptime Management |
Reporting (8 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Security (6 vs 8)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| Identity and Access Management | ||
| Log Management | ||
| Privileged Access Management (PAM) | ||
| SSO (Single Sign-On) | ||
| Security Auditing | ||
| Security Information and Event Management (SIEM) | ||
| Security Reviews | ||
| Threat Detection and Response | ||
| User Two Factor Authentication | ||
| User and Entity Behavior Analytics (UEBA) | ||
| Zero Trust Security |
Self-Service (11 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Service Management (0 vs 4)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Customer Support | ||
| Enterprise Service Delivery | ||
| SLA Compliance Management | ||
| Unified Service Management |
Support (6 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | ManageEngine |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in ManageEngine (49)
Advanced IT Analytics
AI-Powered Insights
Capacity Planning
IT Data Correlation
Unified IT Analytics
Business Process Management
Custom App Development
Low-Code App Development
IT Asset Management
Multi-Factor Authentication (MFA)
Workflow Automation
Cloud Solutions for Enterprise IT
Cloud-Native Solutions
Cloud-Ready Solutions
Hybrid Infrastructure Support
Multi-Cloud Support
Desktop Management
Laptop Management
Mobile Device Management
Server Management
+ 29 more unique features
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