Deskpro vs LiveAgent
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers fewer features (110 vs 165) and more integrations (10 vs 0). Starting price: Deskpro at $39/mo vs LiveAgent at $19/mo. Deskpro has 104 unique features while LiveAgent has 159 unique features, with 6 features in common.
| Deskpro | LiveAgent | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 165 |
| AI-Powered Features | 16 | 11 |
| Starting Price | $39/mo | $19/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 10 | 0 |
| Shared Features | 6 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (16 vs 3)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration |
Administration (3 vs 1)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Custom Roles | ||
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics (0 vs 4)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Online Visitors | ||
| Website Visitor Tracking |
Automation (11 vs 5)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Auto Responses | ||
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Bot Flows | ||
| Escalations | ||
| Event Rules | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Time Rules | ||
| To Solve Algorithm | ||
| Triggers & Categorization | ||
| Work Shifts |
CRM (0 vs 4)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (0 vs 8)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Channels (9 vs 0)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Collaboration (0 vs 3)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Internal Calls | ||
| Internal Chat | ||
| Notes |
Communication (2 vs 22)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View | ||
| Shared Inbox |
Compliance (7 vs 2)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Audit Log | ||
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Configuration (0 vs 5)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (0 vs 4)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Customization (4 vs 13)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Brand and Customization | ||
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Templates | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customization of System Email Templates | ||
| Theme Customization |
Deployment (4 vs 0)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Engagement (0 vs 2)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (0 vs 4)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
Gamification (0 vs 3)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (0 vs 1)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Hardware IP Phone Support |
History (0 vs 2)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (3 vs 1)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Multiple Data Centers | ||
| Uptime SLA |
Integration (0 vs 3)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| API Keys | ||
| Click to Email | ||
| Web Contact Cards |
Integrations (6 vs 0)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge Management (0 vs 2)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (0 vs 2)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Management (0 vs 9)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Mobile (1 vs 5)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Android App | ||
| Mobile Apps | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Notification (0 vs 2)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Organization (0 vs 2)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Departments | ||
| Tags |
Productivity (0 vs 5)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (0 vs 2)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reporting (8 vs 17)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| 150+ Built In Reports | ||
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Department Report | ||
| Online Ticket History |
Security (6 vs 6)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| 2-Step Verification | ||
| Agent Two Factor Authentication | ||
| Ban IPs | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| HTTPS Encryption | ||
| Password Validator and Audit Log | ||
| SPAM Filters | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| Single Sign-On (SSO) | ||
| User Two Factor Authentication |
Self-Service (11 vs 3)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Customer Forum | ||
| Customer Portal | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 13)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Account Manager | ||
| Dedicated Customer Success Manager | ||
| Design Customization Assistance | ||
| IVR Setup Service | ||
| Implementation Services | ||
| Priority Support | ||
| Product Setup Training |
Team Management (1 vs 0)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Lite Agents |
Ticket Management (0 vs 7)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Ticketing (12 vs 0)
| Feature | Deskpro | LiveAgent |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (104)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
Bot Flows
+ 84 more unique features
Only in LiveAgent (159)
Custom Roles
AI Answer Composer
AI Answer Improver
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
Supported Call Devices
+ 139 more unique features
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