Deskpro vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 61) and fewer integrations (10 vs 11). Starting price: Deskpro at $39/mo vs Jira Service Management at $20/mo. Deskpro has 110 unique features while Jira Service Management has 61 unique features, with 0 features in common.
| Deskpro | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 61 |
| AI-Powered Features | 16 | 10 |
| Starting Price | $39/mo | $20/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 10 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (16 vs 6)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| AI-Powered Workflow Automations |
AIOps (0 vs 4)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (3 vs 2)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Brand Support | ||
| Multiple Sites | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics (0 vs 2)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Asset Management (0 vs 4)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (11 vs 1)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Unlimited Automations | ||
| Work Shifts | ||
| Workflows and Automation |
Change Management (0 vs 5)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Channels (9 vs 0)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Collaboration (0 vs 1)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Dev and Ops Collaboration |
Communication (2 vs 2)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Shared Inbox | ||
| Status Pages | ||
| Unified Inbox | ||
| Unlimited Email Notifications |
Compliance (7 vs 0)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Core ITSM (0 vs 6)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Customization (4 vs 0)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Data Management (0 vs 1)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Deployment (4 vs 0)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Incident Management (0 vs 9)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Infrastructure (3 vs 0)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 5)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Integrations (6 vs 0)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge Management (0 vs 3)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 1)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Platform (0 vs 1)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Service Collection |
Reporting (8 vs 1)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Default and Customizable Reports | ||
| Report Sharing | ||
| Reporting Permissions |
Request Management (0 vs 2)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (6 vs 3)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Agent Two Factor Authentication | ||
| Audit Logs | ||
| Built-in Security and Compliance | ||
| Enterprise-grade Identity and Access Management | ||
| Full Data Encryption | ||
| Multi-region Data Residency | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 0)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| Lite Agents |
Templates (0 vs 1)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| ESM Templates |
Ticketing (12 vs 0)
| Feature | Deskpro | Jira Service Management |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
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