Deskpro vs Ivanti
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 45) and fewer integrations (10 vs 28). Starting price: Deskpro at $39/mo vs Ivanti at $99/mo. Deskpro has 110 unique features while Ivanti has 45 unique features, with 0 features in common.
| Deskpro | Ivanti | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 45 |
| AI-Powered Features | 16 | 17 |
| Starting Price | $39/mo | $99/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 10 | 28 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 73% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
AI & Automation (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Chatbot & Virtual Agent |
Administration (3 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics & AI (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Machine Learning Insights |
Analytics & Reporting (0 vs 2)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Custom Reporting | ||
| Performance Analytics |
Application Delivery (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Application Management |
Asset Management (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Asset Management |
Automation (11 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Auto Responses | ||
| Automated Workflow Engine | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Business Continuity (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Disaster Recovery |
Channels (9 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Cloud Management (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Cloud Management |
Communication (2 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Configuration Management (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Configuration Management |
Customization (4 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Endpoint Management (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Unified Endpoint Management |
Financial Management (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| IT Financial Management |
HR Integration (0 vs 2)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Employee Offboarding | ||
| Employee Onboarding |
Infrastructure (3 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| API Integration |
Integrations (6 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge Management (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Knowledge Management |
License Management (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Software License Management |
Maintenance & Support (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Predictive Maintenance |
Mobile (1 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Mobile Apps |
Mobile & Accessibility (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Mobile App |
Mobile Management (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Mobile Device Management |
Monitoring & Analytics (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| User Experience Monitoring |
Multi-Tenancy (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Multi-Tenancy |
Process Analytics (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| IT Process Mining |
Reporting (8 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Inventory Reporting | ||
| Report Sharing | ||
| Reporting Permissions |
Security (6 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Security & Compliance (0 vs 9)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Audit & Compliance | ||
| Behavioral Analytics | ||
| Device Compliance | ||
| Endpoint Privilege Management | ||
| Patch Management | ||
| Role-Based Access Control | ||
| Single Sign-On | ||
| Threat Intelligence | ||
| Vulnerability Management |
Self-Service (11 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Service Delivery (0 vs 2)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Request Management | ||
| Service Catalog |
Service Management (0 vs 4)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Change Management | ||
| IT Service Management | ||
| Incident Management | ||
| Problem Management |
Support (6 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Support Tools (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Remote Support |
Sustainability (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Energy Management |
Team Management (1 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | Ivanti |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
User Experience (0 vs 2)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Advanced Search | ||
| Self-Service Portal |
Vendor Management (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Contract Management |
Workplace Management (0 vs 1)
| Feature | Deskpro | Ivanti |
|---|---|---|
| Workspace Management |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in Ivanti (45)
Chatbot & Virtual Agent
Machine Learning Insights
Custom Reporting
Performance Analytics
Application Management
Asset Management
Automated Workflow Engine
Disaster Recovery
Cloud Management
Configuration Management
Unified Endpoint Management
IT Financial Management
Employee Offboarding
Employee Onboarding
API Integration
Knowledge Management
Software License Management
Predictive Maintenance
Mobile App
Mobile Device Management
+ 25 more unique features
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