Deskpro vs LogMeIn Resolve
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 21) and more integrations (10 vs 1). Starting price: Deskpro at $39/mo vs LogMeIn Resolve at Contact Sales. Deskpro has 109 unique features while LogMeIn Resolve has 20 unique features, with 1 features in common.
| Deskpro | LogMeIn Resolve | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 21 |
| AI-Powered Features | 16 | 3 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 10 | 1 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Administration (3 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics (0 vs 2)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| AI-powered Insights | ||
| AI-powered Reporting |
Asset Management (0 vs 1)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| IT Asset Management |
Automation (11 vs 4)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Intelligent Automation | ||
| Macros | ||
| Mass Actions | ||
| Patch Management | ||
| Remote Execution | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflow Optimization | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 1)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| Endpoint Compliance | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Customization (4 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Device Management (0 vs 1)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Mobile Device Management |
Infrastructure (3 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integrations (6 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Mobile (1 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 1)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Alerting |
Performance (0 vs 1)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Device Optimization |
Remote Access (0 vs 1)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Unattended Remote Access |
Remote Management (0 vs 1)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Remote Monitoring and Management |
Reporting (8 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Security (6 vs 3)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Agent Two Factor Authentication | ||
| Antivirus | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| Resolve Data Protection Suite powered by Acronis | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication | ||
| Zero Trust Security Architecture |
Self-Service (11 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Service Management (0 vs 5)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Helpdesk | ||
| Knowledge Base | ||
| Problem Management | ||
| Service Management | ||
| Ticket Management |
Support (6 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | LogMeIn Resolve |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (109)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 89 more unique features
Only in LogMeIn Resolve (20)
AI-powered Insights
AI-powered Reporting
IT Asset Management
Intelligent Automation
Patch Management
Remote Execution
Workflow Optimization
Endpoint Compliance
Mobile Device Management
Alerting
Device Optimization
Unattended Remote Access
Remote Monitoring and Management
Antivirus
Resolve Data Protection Suite powered by Acronis
Zero Trust Security Architecture
Helpdesk
Problem Management
Service Management
Ticket Management
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