Deskpro vs Freshservice
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 47) and fewer integrations (10 vs 30). Starting price: Deskpro at $39/mo vs Freshservice at $19/mo. Deskpro has 109 unique features while Freshservice has 46 unique features, with 1 features in common.
| Deskpro | Freshservice | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 47 |
| AI-Powered Features | 16 | 4 |
| Starting Price | $39/mo | $19/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 10 | 30 |
| Shared Features | 1 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 73% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Administration (3 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics (0 vs 6)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Capacity Planning | ||
| Freddy AI Insights | ||
| Reports and Analytics | ||
| Satisfaction Metrics | ||
| Scheduled Reports | ||
| Survey and Feedback |
Asset Management (0 vs 5)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Configuration Management Database | ||
| Contract Management | ||
| IT Asset Discovery | ||
| Software License Management | ||
| Vendor Management |
Automation (11 vs 3)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Auto Responses | ||
| Automated Workflows | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Freddy AI | ||
| Macros | ||
| Mass Actions | ||
| Predictive Ticket Routing | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Collaboration (0 vs 2)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Agent Collision Detection | ||
| Collaboration Tools |
Communication (2 vs 3)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Email Notifications | ||
| Multi-Channel Support | ||
| Shared Inbox | ||
| Status Page | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Core (0 vs 7)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management | ||
| SLA Management | ||
| Ticket Management |
Customization (4 vs 2)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Brand and Customization | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Data Management (0 vs 1)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Bulk Import |
Deployment (4 vs 2)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Deskpro Private | ||
| Multi-Tenancy | ||
| On-Premise Deployment | ||
| On-Premise Installation | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Infrastructure (3 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 1)
| Feature | Deskpro | Freshservice |
|---|---|---|
| API Access |
Integrations (6 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge (0 vs 1)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Knowledge Management |
Mobile (1 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Mobile Apps |
Organization (0 vs 2)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Ticket Merging | ||
| Ticket Tags |
Productivity (0 vs 2)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Canned Responses | ||
| Macros and Shortcuts |
Project Management (0 vs 1)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Time Tracking |
Reporting (8 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Security (6 vs 4)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Agent Two Factor Authentication | ||
| Audit Logs | ||
| Built-in Security and Compliance | ||
| Data Backup and Recovery | ||
| Full Data Encryption | ||
| Role-Based Access Control | ||
| SSO (Single Sign-On) | ||
| SSO and Active Directory | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | Freshservice |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
User Experience (0 vs 4)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Advanced Search | ||
| Mobile App | ||
| Self-Service Portal | ||
| Service Catalog |
Workflow (0 vs 1)
| Feature | Deskpro | Freshservice |
|---|---|---|
| Approval Workflows |
Unique Features
Only in Deskpro (109)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 89 more unique features
Only in Freshservice (46)
Capacity Planning
Freddy AI Insights
Reports and Analytics
Satisfaction Metrics
Scheduled Reports
Survey and Feedback
Configuration Management Database
Contract Management
IT Asset Discovery
Software License Management
Vendor Management
Automated Workflows
Freddy AI
Predictive Ticket Routing
Agent Collision Detection
Collaboration Tools
Email Notifications
Multi-Channel Support
Status Page
Asset Management
+ 26 more unique features
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