Deskpro vs EasyVista
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 15) and more integrations (10 vs 0). Starting price: Deskpro at $39/mo vs EasyVista at Contact Sales. Deskpro has 110 unique features while EasyVista has 15 unique features, with 0 features in common.
| Deskpro | EasyVista | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 15 |
| AI-Powered Features | 16 | 7 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 3 | 1 |
| Integrations | 10 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (16 vs 3)
| Feature | Deskpro | EasyVista |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Conversational Capabilities | ||
| Custom AI Model Integration |
Administration (3 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Asset Management (0 vs 1)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Discovery & Inventory |
Automation (11 vs 1)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Orchestration & Automation | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Core Platform (0 vs 2)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Service Management | ||
| Unified Platform |
Cost Management (0 vs 1)
| Feature | Deskpro | EasyVista |
|---|---|---|
| TCO Reduction |
Customization (4 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Implementation (0 vs 1)
| Feature | Deskpro | EasyVista |
|---|---|---|
| No-Code Implementation |
Infrastructure (3 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integrations (6 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Licensing (0 vs 1)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Flexible Licensing |
Migration (0 vs 1)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Legacy ITSM Migration |
Mobile (1 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 2)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Digital Experience Monitoring | ||
| IT Infrastructure Monitoring |
Reporting (8 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Security (6 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 2)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Customer Experience Manager Support | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Remote Support | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | EasyVista |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in EasyVista (15)
Conversational Capabilities
Intelligent Insights
LLM-Based Automation
Discovery & Inventory
Orchestration & Automation
Service Management
Unified Platform
TCO Reduction
No-Code Implementation
Flexible Licensing
Legacy ITSM Migration
Digital Experience Monitoring
IT Infrastructure Monitoring
Customer Experience Manager Support
Remote Support
Want to build your own alternative to Deskpro or EasyVista?
Analyze it with Reap