Dameware vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dameware offers fewer features (32 vs 47) and fewer integrations (6 vs 11). Starting price: Dameware at Contact Sales vs Re:amaze at $29/mo. Dameware has 32 unique features while Re:amaze has 47 unique features, with 0 features in common.
| Dameware | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 32 | 47 |
| AI-Powered Features | 0 | 9 |
| Starting Price | Contact Sales | $29/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 6 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 85% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Dameware | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Active Directory (2 vs 0)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Active Directory Remote Management | ||
| Active Directory User Export Tool |
Administration (1 vs 0)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Command Line Integration |
Analytics (0 vs 7)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Automation (0 vs 6)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflows |
Collaboration (0 vs 1)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Team Presence |
Communication (0 vs 5)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Compatibility (3 vs 0)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Mac Remote Access | ||
| Multi-Platform Support | ||
| Windows and Linux Remote Desktop |
Core Platform (0 vs 1)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (0 vs 2)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Deployment (2 vs 0)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Automatic Agent Deployment | ||
| Flexible Deployment Options |
Forms (0 vs 1)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Contact Forms |
Integration (1 vs 3)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Email Integration | ||
| Social Media Channels | ||
| SolarWinds Web Help Desk Integration | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | Dameware | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Management (2 vs 0)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Centralized Management | ||
| Group Policy Management |
Marketing (0 vs 1)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (3 vs 1)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Mobile App for Android and iPhone | ||
| Mobile Apps | ||
| Mobile Remote Desktop | ||
| iOS Device Remote Access |
Monitoring (1 vs 4)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek | ||
| Remote Monitoring and Alerting |
Organization (0 vs 3)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (0 vs 1)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Quick Answers |
Remote Access (6 vs 0)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Multiple Monitors Support | ||
| Proxy Feature | ||
| Remote Desktop Screen Sharing | ||
| Remote Desktop Software | ||
| Remote Desktop Viewer | ||
| Web-Based Remote Desktop |
Remote Management (3 vs 0)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Access Registry Remotely | ||
| Intel vPro AMT Support | ||
| Remote Printing |
Reporting (2 vs 0)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Connection Reports | ||
| Reporting Engine |
Scheduling (0 vs 1)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Office Hours |
Security (4 vs 1)
| Feature | Dameware | Re:amaze |
|---|---|---|
| Multi-Factor Authentication | ||
| Role Permissions | ||
| Secure RDP Over Internet | ||
| Secure Remote Access | ||
| Smart Card Support |
Support (1 vs 0)
| Feature | Dameware | Re:amaze |
|---|---|---|
| On-Demand Remote Support |
Ticketing (1 vs 0)
| Feature | Dameware | Re:amaze |
|---|---|---|
| In-House Ticketing System |
Unique Features
Only in Dameware (32)
Active Directory Remote Management
Active Directory User Export Tool
Command Line Integration
Mac Remote Access
Multi-Platform Support
Windows and Linux Remote Desktop
Automatic Agent Deployment
Flexible Deployment Options
SolarWinds Web Help Desk Integration
Centralized Management
Group Policy Management
iOS Device Remote Access
Mobile App for Android and iPhone
Mobile Remote Desktop
Remote Monitoring and Alerting
Multiple Monitors Support
Proxy Feature
Remote Desktop Screen Sharing
Remote Desktop Software
Remote Desktop Viewer
+ 12 more unique features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
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