Dameware vs Deskpro
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dameware offers fewer features (32 vs 110) and fewer integrations (6 vs 10). Starting price: Dameware at Contact Sales vs Deskpro at $39/mo. Dameware has 32 unique features while Deskpro has 110 unique features, with 0 features in common.
| Dameware | Deskpro | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 32 | 110 |
| AI-Powered Features | 0 | 16 |
| Starting Price | Contact Sales | $39/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 6 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 95% |
Feature Comparison by Category
AI (0 vs 16)
| Feature | Dameware | Deskpro |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Active Directory (2 vs 0)
| Feature | Dameware | Deskpro |
|---|---|---|
| Active Directory Remote Management | ||
| Active Directory User Export Tool |
Administration (1 vs 3)
| Feature | Dameware | Deskpro |
|---|---|---|
| Command Line Integration | ||
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Automation (0 vs 11)
| Feature | Dameware | Deskpro |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (0 vs 9)
| Feature | Dameware | Deskpro |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (0 vs 2)
| Feature | Dameware | Deskpro |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compatibility (3 vs 0)
| Feature | Dameware | Deskpro |
|---|---|---|
| Mac Remote Access | ||
| Multi-Platform Support | ||
| Windows and Linux Remote Desktop |
Compliance (0 vs 7)
| Feature | Dameware | Deskpro |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Customization (0 vs 4)
| Feature | Dameware | Deskpro |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (2 vs 4)
| Feature | Dameware | Deskpro |
|---|---|---|
| Automatic Agent Deployment | ||
| Deskpro Private | ||
| Flexible Deployment Options | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Infrastructure (0 vs 3)
| Feature | Dameware | Deskpro |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (1 vs 0)
| Feature | Dameware | Deskpro |
|---|---|---|
| SolarWinds Web Help Desk Integration |
Integrations (0 vs 6)
| Feature | Dameware | Deskpro |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Management (2 vs 0)
| Feature | Dameware | Deskpro |
|---|---|---|
| Centralized Management | ||
| Group Policy Management |
Mobile (3 vs 1)
| Feature | Dameware | Deskpro |
|---|---|---|
| Mobile App for Android and iPhone | ||
| Mobile Apps | ||
| Mobile Remote Desktop | ||
| iOS Device Remote Access |
Monitoring (1 vs 0)
| Feature | Dameware | Deskpro |
|---|---|---|
| Remote Monitoring and Alerting |
Remote Access (6 vs 0)
| Feature | Dameware | Deskpro |
|---|---|---|
| Multiple Monitors Support | ||
| Proxy Feature | ||
| Remote Desktop Screen Sharing | ||
| Remote Desktop Software | ||
| Remote Desktop Viewer | ||
| Web-Based Remote Desktop |
Remote Management (3 vs 0)
| Feature | Dameware | Deskpro |
|---|---|---|
| Access Registry Remotely | ||
| Intel vPro AMT Support | ||
| Remote Printing |
Reporting (2 vs 8)
| Feature | Dameware | Deskpro |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Connection Reports | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Engine | ||
| Reporting Permissions |
Security (4 vs 6)
| Feature | Dameware | Deskpro |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| Multi-Factor Authentication | ||
| SSO (Single Sign-On) | ||
| Secure RDP Over Internet | ||
| Secure Remote Access | ||
| Security Reviews | ||
| Smart Card Support | ||
| User Two Factor Authentication |
Self-Service (0 vs 11)
| Feature | Dameware | Deskpro |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (1 vs 6)
| Feature | Dameware | Deskpro |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| On-Demand Remote Support | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (0 vs 1)
| Feature | Dameware | Deskpro |
|---|---|---|
| Lite Agents |
Ticketing (1 vs 12)
| Feature | Dameware | Deskpro |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| In-House Ticketing System | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Dameware (32)
Active Directory Remote Management
Active Directory User Export Tool
Command Line Integration
Mac Remote Access
Multi-Platform Support
Windows and Linux Remote Desktop
Automatic Agent Deployment
Flexible Deployment Options
SolarWinds Web Help Desk Integration
Centralized Management
Group Policy Management
iOS Device Remote Access
Mobile App for Android and iPhone
Mobile Remote Desktop
Remote Monitoring and Alerting
Multiple Monitors Support
Proxy Feature
Remote Desktop Screen Sharing
Remote Desktop Software
Remote Desktop Viewer
+ 12 more unique features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
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