Crisp vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Crisp offers fewer features (7 vs 80) and fewer integrations (4 vs 12). Starting price: Crisp at Contact Sales vs LiveChat at $25/mo. Crisp has 7 unique features while LiveChat has 80 unique features, with 0 features in common.
| Crisp | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 7 | 80 |
| AI-Powered Features | 2 | 10 |
| Starting Price | Contact Sales | $25/mo |
| Pricing Tiers | 1 | 4 |
| Integrations | 4 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (1 vs 7)
| Feature | Crisp | LiveChat |
|---|---|---|
| AI Agents | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | Crisp | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Automation (1 vs 2)
| Feature | Crisp | LiveChat |
|---|---|---|
| Automation | ||
| ChatBot | ||
| Recurring Campaigns |
Chat Tools (0 vs 14)
| Feature | Crisp | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (1 vs 0)
| Feature | Crisp | LiveChat |
|---|---|---|
| Shared Inbox |
Core (3 vs 0)
| Feature | Crisp | LiveChat |
|---|---|---|
| CRM | ||
| Chat Widget | ||
| Knowledge Base |
Customer Engagement (0 vs 5)
| Feature | Crisp | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (0 vs 4)
| Feature | Crisp | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Messaging Channels (0 vs 10)
| Feature | Crisp | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Reporting (1 vs 0)
| Feature | Crisp | LiveChat |
|---|---|---|
| Analytics |
Reporting & Analytics (0 vs 9)
| Feature | Crisp | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | Crisp | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (0 vs 8)
| Feature | Crisp | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Team Management (0 vs 9)
| Feature | Crisp | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in Crisp (7)
AI Agents
Automation
Shared Inbox
Chat Widget
CRM
Knowledge Base
Analytics
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
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