Copper vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Copper offers more features (61 vs 51) and more integrations (18 vs 11). Starting price: Copper at $12/mo vs SugarCRM at $375/mo. Copper has 60 unique features while SugarCRM has 50 unique features, with 1 features in common.
| Copper | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 61 | 51 |
| AI-Powered Features | 5 | 7 |
| Starting Price | $12/mo | $375/mo |
| Pricing Tiers | 4 | 10 |
| Integrations | 18 | 11 |
| Shared Features | 1 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (3 vs 6)
| Feature | Copper | SugarCRM |
|---|---|---|
| AI Email Re-writer | ||
| AI Email Template Generator | ||
| Chat & Chatbot | ||
| Contact & Teammate Suggestions | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Admin (5 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Data Import & Export | ||
| Multi-currency | ||
| Sign in with Google | ||
| Single Sign-On (Okta) | ||
| Team Permissions |
Automation (4 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| Business Process Management | ||
| Feedback Requests | ||
| Pipeline Automations | ||
| SugarBPM | ||
| Task & Workflow Automation | ||
| Workflow Automation |
Collaboration (3 vs 1)
| Feature | Copper | SugarCRM |
|---|---|---|
| Activity Feed | ||
| Activity Streams | ||
| Global Activity Feed | ||
| Team Collaboration |
Communication (1 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| SMS Logging |
Core CRM (0 vs 4)
| Feature | Copper | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Copper | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (2 vs 1)
| Feature | Copper | SugarCRM |
|---|---|---|
| CRM Customization and Configuration | ||
| Custom Fields | ||
| Remove Copper Branding |
Data (0 vs 1)
| Feature | Copper | SugarCRM |
|---|---|---|
| Data Enrichment |
Data Management (1 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Contact Enrichment |
Document Management (2 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Contracts & Proposals | ||
| File Uploading |
Email Marketing (8 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Bulk Email | ||
| Email Automation | ||
| Email Click Tracking | ||
| Email Open Tracking | ||
| Email Series | ||
| Email Series & Automation | ||
| Email Templates & Merge Fields | ||
| Rekindle Emails |
Integration (10 vs 6)
| Feature | Copper | SugarCRM |
|---|---|---|
| API & Embedded Integration SDK | ||
| Chrome Extension | ||
| DocuSign Connector | ||
| G Suite Integration | ||
| Gmail Integration | ||
| Google Calendar Sync | ||
| Google Contact Sync | ||
| Google Drive Integration | ||
| Google Sheets & Looker Studio Integration | ||
| Google Workspace Integration | ||
| LinkedIn Connector | ||
| LinkedIn Integration | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Lead Generation (3 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Business Card Scanning | ||
| Contact Forms |
Localization (0 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | Copper | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (1 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| Mobile App | ||
| Mobile CRM Maps | ||
| Mobility |
Productivity (2 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Notes, Activities & Tasks | ||
| Reminders |
Project Management (3 vs 1)
| Feature | Copper | SugarCRM |
|---|---|---|
| Customizable Project Pipelines | ||
| Project Management | ||
| Project Pipeline Templates |
Reporting (5 vs 3)
| Feature | Copper | SugarCRM |
|---|---|---|
| Activity Report | ||
| Custom Reports | ||
| News Feeds | ||
| Pipeline Reports | ||
| ROI Tracking | ||
| Reporting | ||
| Reporting & Analytics | ||
| Revenue Tracking |
Sales (0 vs 7)
| Feature | Copper | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Sales Management (4 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Customizable Sales Pipelines | ||
| Deal Management | ||
| Sales Pipeline Templates | ||
| Sales Pipelines |
Security (0 vs 1)
| Feature | Copper | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Support (2 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Personal Onboarding | ||
| Premium Support |
Task Management (1 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Tasks |
Templates (1 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Templates |
Unique Features
Only in Copper (60)
Data Import & Export
Multi-currency
Sign in with Google
Single Sign-On (Okta)
Team Permissions
AI Email Re-writer
AI Email Template Generator
Contact & Teammate Suggestions
Feedback Requests
Pipeline Automations
Task & Workflow Automation
Workflow Automation
Activity Feed
Global Activity Feed
Team Collaboration
SMS Logging
Custom Fields
Remove Copper Branding
Contact Enrichment
Contracts & Proposals
+ 40 more unique features
Only in SugarCRM (50)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 30 more unique features
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