Copper vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Copper offers more features (61 vs 41) and fewer integrations (18 vs 25). Starting price: Copper at $12/mo vs SugarCRM at $65/mo. Copper has 58 unique features while SugarCRM has 38 unique features, with 3 features in common.
| Copper | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 61 | 41 |
| AI-Powered Features | 5 | 5 |
| Starting Price | $12/mo | $65/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 18 | 25 |
| Shared Features | 3 | |
| Shared Integrations | 9 | |
| Data Quality | 95% | 71% |
Feature Comparison by Category
AI (3 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| AI Email Re-writer | ||
| AI Email Template Generator | ||
| AI Insights | ||
| Contact & Teammate Suggestions | ||
| Relationship Intelligence |
Access (0 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| Mobile App | ||
| Multi-Language Support |
Admin (5 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Data Import & Export | ||
| Multi-currency | ||
| Sign in with Google | ||
| Single Sign-On (Okta) | ||
| Team Permissions |
Analytics (0 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| Forecasting | ||
| Reports & Analytics |
Automation (4 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| Feedback Requests | ||
| Pipeline Automations | ||
| Process Automation | ||
| Task & Workflow Automation | ||
| Workflow Automation |
Collaboration (3 vs 1)
| Feature | Copper | SugarCRM |
|---|---|---|
| Activity Feed | ||
| Global Activity Feed | ||
| Team Collaboration |
Communication (1 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| SMS Logging |
Content (0 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| Document Management | ||
| Knowledge Base |
Core (0 vs 7)
| Feature | Copper | SugarCRM |
|---|---|---|
| Account Management | ||
| Activity Management | ||
| Advanced Filtering | ||
| Advanced Search | ||
| Bulk Operations | ||
| Calendar & Scheduling | ||
| Contact Management |
Customization (2 vs 1)
| Feature | Copper | SugarCRM |
|---|---|---|
| Custom Fields | ||
| Custom Fields & Modules | ||
| Remove Copper Branding |
Data (0 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| Data Import/Export | ||
| Duplicate Detection |
Data Management (1 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Contact Enrichment |
Document Management (2 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Contracts & Proposals | ||
| File Uploading |
Email Marketing (8 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Bulk Email | ||
| Email Automation | ||
| Email Click Tracking | ||
| Email Open Tracking | ||
| Email Series | ||
| Email Series & Automation | ||
| Email Templates & Merge Fields | ||
| Rekindle Emails |
Integration (10 vs 4)
| Feature | Copper | SugarCRM |
|---|---|---|
| API & Embedded Integration SDK | ||
| API Access | ||
| Chrome Extension | ||
| Email Integration | ||
| Gmail Integration | ||
| Google Calendar Sync | ||
| Google Contact Sync | ||
| Google Drive Integration | ||
| Google Sheets & Looker Studio Integration | ||
| Google Workspace Integration | ||
| LinkedIn Integration | ||
| Social Media Integration | ||
| Web Services | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Business Card Scanning | ||
| Contact Forms |
Marketing (0 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| Email Campaign Management | ||
| Marketing Campaigns |
Mobile (1 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Mobile App |
Productivity (2 vs 1)
| Feature | Copper | SugarCRM |
|---|---|---|
| Notes, Activities & Tasks | ||
| Real-Time Notifications | ||
| Reminders |
Project Management (3 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Customizable Project Pipelines | ||
| Project Management | ||
| Project Pipeline Templates |
Reporting (5 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Activity Report | ||
| Custom Reports | ||
| Pipeline Reports | ||
| Reporting | ||
| Revenue Tracking |
Sales (0 vs 7)
| Feature | Copper | SugarCRM |
|---|---|---|
| Lead Management | ||
| Lead Scoring | ||
| Opportunity Management | ||
| Proposal Management | ||
| Quote Generation | ||
| Sales Pipeline | ||
| Territory Management |
Sales Management (4 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Customizable Sales Pipelines | ||
| Deal Management | ||
| Sales Pipeline Templates | ||
| Sales Pipelines |
Security (0 vs 4)
| Feature | Copper | SugarCRM |
|---|---|---|
| Audit Trail | ||
| Backup & Recovery | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Service (0 vs 2)
| Feature | Copper | SugarCRM |
|---|---|---|
| Contract Management | ||
| Service Management |
Support (2 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Personal Onboarding | ||
| Premium Support |
Task Management (1 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Tasks |
Templates (1 vs 0)
| Feature | Copper | SugarCRM |
|---|---|---|
| Templates |
Unique Features
Only in Copper (58)
Data Import & Export
Multi-currency
Sign in with Google
Single Sign-On (Okta)
Team Permissions
AI Email Re-writer
AI Email Template Generator
Contact & Teammate Suggestions
Feedback Requests
Pipeline Automations
Task & Workflow Automation
Activity Feed
Global Activity Feed
SMS Logging
Custom Fields
Remove Copper Branding
Contact Enrichment
Contracts & Proposals
File Uploading
Bulk Email
+ 38 more unique features
Only in SugarCRM (38)
Multi-Language Support
AI Insights
Relationship Intelligence
Forecasting
Reports & Analytics
Process Automation
Document Management
Knowledge Base
Account Management
Activity Management
Advanced Filtering
Advanced Search
Bulk Operations
Calendar & Scheduling
Contact Management
Custom Fields & Modules
Data Import/Export
Duplicate Detection
API Access
Email Integration
+ 18 more unique features
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