ConnectWise PSA vs Smartsheet
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ConnectWise PSA offers fewer features (33 vs 118) and fewer integrations (9 vs 13). Starting price: ConnectWise PSA at Contact Sales vs Smartsheet at $12.99/mo. ConnectWise PSA has 33 unique features while Smartsheet has 118 unique features, with 0 features in common.
| ConnectWise PSA | Smartsheet | |
|---|---|---|
| Category | Project Management | Project Management |
| Total Features | 33 | 118 |
| AI-Powered Features | 2 | 6 |
| Starting Price | Contact Sales | $12.99/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 9 | 13 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| AI-powered Intelligence | ||
| Analyze Data | ||
| Generate Formulas | ||
| Text and Summaries |
AI & Automation (2 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| AI-driven Hyperautomation | ||
| ConnectWise Sidekick |
Access Control (0 vs 2)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Dynamic View | ||
| Lock or Unlock Rows and Columns |
Administration (0 vs 7)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Account Discovery | ||
| Admin Center | ||
| Group Management | ||
| System Admin Fallback | ||
| User Account Provisioning | ||
| User Management | ||
| User Merge |
Analytics (0 vs 3)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Pivot App | ||
| Plan Insights | ||
| Work Insights |
Asset Management (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Asset Management |
Audit Trail (0 vs 2)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Activity Log | ||
| Cell History |
Automation (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Workflow Automation |
Cloud (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Cloud Database Access |
Collaboration (2 vs 5)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Calendar Synchronization | ||
| Client Collaboration Portals | ||
| Comments | ||
| ConnectWise Chat | ||
| Conversations | ||
| Proofing | ||
| Role-based Visibility |
Contract Management (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Agreement Management |
Customization (0 vs 3)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Custom Colors & Logos | ||
| Custom Email Domains | ||
| Custom Welcome and Help Screens |
Data Collection (0 vs 2)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Conditional Form Logic | ||
| Forms |
Data Export (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Export Sheet |
Data Integration (0 vs 3)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Connectors | ||
| Data Shuttle | ||
| DataMesh |
Data Management (0 vs 7)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Cell Linking | ||
| Column Links | ||
| Data Retention Policies | ||
| Filters | ||
| Rich Formulas | ||
| Schedule Backups | ||
| Unlimited Sheets |
Developer Tools (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| API Calls |
Development (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Sandbox |
Digital Asset Management (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Brandfolder by Smartsheet |
Document Management (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Document Builder |
File Management (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| File Library |
Finance & Billing (4 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Automated Billing | ||
| Finance & Billing | ||
| GL Integration | ||
| User-based Billing |
Formatting (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Conditional Formatting |
Formulas (0 vs 2)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Column Formulas | ||
| Cross-sheet Formulas |
IT Operations (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| IT Portfolio Management |
IT Service Management (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| ITIL Framework Support |
Integration (7 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| CRM Integration | ||
| Cisco Simple IT Billing, Monitoring & Management | ||
| Cloud Infrastructure Billing, Monitoring & Management | ||
| Email Connector | ||
| Office 365 Billing, Monitoring & Management | ||
| RMM Integration | ||
| Third-party Integration |
Integrations (0 vs 9)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Adobe Creative Cloud Extension | ||
| Directory Integrations | ||
| Docusign E-signature Integration | ||
| Google Workspace Integration | ||
| Microsoft Office 365 Integration | ||
| Power BI Integration | ||
| Slack Integration | ||
| Tableau Integration | ||
| Third-party App Integration |
Knowledge Management (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Knowledge Base |
Low-Code Development (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| WorkApps |
Marketing (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Marketing Campaign Management |
Mobile (1 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Mobile App | ||
| Mobile Application |
Notifications (0 vs 4)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Alerts and Notifications | ||
| Reminders | ||
| Send Alert to Microsoft Teams | ||
| Send Alert to Slack |
Organization (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Collections |
Portfolio Management (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Control Center |
Procurement (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Procurement & Inventory |
Productivity (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Templates |
Project Management (2 vs 4)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Baselines | ||
| Dependencies | ||
| Milestone and Dependency Tracking | ||
| Project & Opportunity Management | ||
| Project Management | ||
| Project and Portfolio Management |
Reporting (0 vs 7)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| AI-powered Reporting for Customers | ||
| Chargeback Reports | ||
| Event Reporting | ||
| Portfolio-level Dashboards | ||
| Report Grouping and Summary | ||
| Unlimited Dashboards | ||
| Unlimited Reports |
Reporting & Analytics (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Reporting Engine |
Resource Management (1 vs 4)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Resource Management by Smartsheet | ||
| Resource Utilization and Forecasting | ||
| Team Workload Tracking | ||
| Time Tracking | ||
| Workload Balancing and Capacity Planning |
Sales (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Sales Management |
Security (0 vs 8)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Customer Managed Encryption Key | ||
| Data Egress | ||
| Domain Validation | ||
| Enterprise Access Controls | ||
| Private Sheets and Reports | ||
| SAML-based SSO | ||
| Safe Sharing | ||
| Single Sign-On (SSO) |
Service Management (2 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Client Delivery and Success Management | ||
| SLA Management | ||
| Ticketing |
Services (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Smartsheet Professional Services |
Sharing (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Publish Sheets, Reports, and Dashboards |
Support (0 vs 7)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Enterprise Plan Manager | ||
| Help & Learning Content | ||
| Premium Support Package | ||
| Smartsheet Community | ||
| Standard Support Package | ||
| Technical Account Managers | ||
| Web-based Ticketing |
Training (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Smartsheet University |
User Management (0 vs 2)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Provisional Members | ||
| Unlimited Viewers |
Views (0 vs 7)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Board View | ||
| Calendar App | ||
| Calendar View | ||
| Gantt View | ||
| Kanban View | ||
| Table View | ||
| Timeline View |
Work Management (0 vs 1)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Assign People |
Workflow Automation (0 vs 9)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Approval Requests | ||
| Assign People Action | ||
| Automated Triggers | ||
| Bridge | ||
| Centralized Intake and Approval Workflows | ||
| Clear Cell | ||
| Move or Copy Row | ||
| Record a Date | ||
| Update Requests |
Workflow Management (1 vs 0)
| Feature | ConnectWise PSA | Smartsheet |
|---|---|---|
| Change Approvals |
Unique Features
Only in ConnectWise PSA (33)
AI-driven Hyperautomation
ConnectWise Sidekick
Asset Management
Workflow Automation
Cloud Database Access
Calendar Synchronization
ConnectWise Chat
Agreement Management
Sandbox
Automated Billing
Finance & Billing
GL Integration
User-based Billing
Cisco Simple IT Billing, Monitoring & Management
Cloud Infrastructure Billing, Monitoring & Management
CRM Integration
Email Connector
Office 365 Billing, Monitoring & Management
RMM Integration
Third-party Integration
+ 13 more unique features
Only in Smartsheet (118)
Dynamic View
Lock or Unlock Rows and Columns
Account Discovery
Admin Center
Group Management
System Admin Fallback
User Account Provisioning
User Management
User Merge
AI-powered Intelligence
Analyze Data
Generate Formulas
Text and Summaries
Pivot App
Plan Insights
Work Insights
Activity Log
Cell History
Client Collaboration Portals
Comments
+ 98 more unique features
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