ConnectWise PSA vs Craft.io
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ConnectWise PSA offers fewer features (33 vs 135) and fewer integrations (9 vs 17). Starting price: ConnectWise PSA at Contact Sales vs Craft.io at $24/mo. ConnectWise PSA has 33 unique features while Craft.io has 135 unique features, with 0 features in common.
| ConnectWise PSA | Craft.io | |
|---|---|---|
| Category | Project Management | Project Management |
| Total Features | 33 | 135 |
| AI-Powered Features | 2 | 2 |
| Starting Price | Contact Sales | $24/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 9 | 17 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Guru AI Assistant |
AI & Automation (2 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| AI-driven Hyperautomation | ||
| ConnectWise Sidekick |
API (0 vs 3)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Feedback Portal API | ||
| OKRs API | ||
| Working Items API |
Administration (0 vs 4)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Advanced License Management | ||
| Cross-Workspace Item Transfer | ||
| Multiple Workspaces | ||
| Workspace Management |
Asset Management (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Asset Management |
Automation (1 vs 2)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Automated Progress Tracking | ||
| Automation Rules | ||
| Workflow Automation |
Backlog (0 vs 2)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Backlog Management | ||
| Real-time Backlog Updates |
Cloud (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Cloud Database Access |
Collaboration (2 vs 5)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| @Mentions | ||
| Calendar Synchronization | ||
| Comment Management | ||
| ConnectWise Chat | ||
| LiveShare | ||
| Team Collaboration | ||
| Workflow Management |
Content Management (0 vs 1)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Structured Rich Text Editor |
Contract Management (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Agreement Management |
Customization (0 vs 4)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Custom Fields | ||
| Custom Hierarchy | ||
| Guru Terminology | ||
| Item Hierarchy Conversion |
Data Management (0 vs 1)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Slice & Dice Product Data |
Development (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Sandbox |
Discovery (0 vs 1)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| User Personas |
Discovery & Feedback (0 vs 14)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Branded Portal | ||
| Feedback CSV Import | ||
| Feedback Collection | ||
| Feedback Communication | ||
| Feedback Form Builder | ||
| Feedback Notifications | ||
| Feedback Portal | ||
| Feedback Portal Reports | ||
| Feedback Status Updates | ||
| Feedback Voting | ||
| Guru Feedback Questions | ||
| Ideas Tracking | ||
| Link Feedback to Items | ||
| Multiple Feedback Forms |
Feature Management (0 vs 3)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Feature Definition | ||
| Manage Dependencies | ||
| Visualize Dependencies |
Finance & Billing (4 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Automated Billing | ||
| Finance & Billing | ||
| GL Integration | ||
| User-based Billing |
IT Service Management (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| ITIL Framework Support |
Import/Export (0 vs 2)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| CSV Import | ||
| PDF Export |
Integration (7 vs 24)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Adobe XD Integration | ||
| Axure Integration | ||
| Azure DevOps Import | ||
| Azure DevOps Integration | ||
| Azure DevOps Self-Managed Integration | ||
| Azure DevOps Status Automation | ||
| CRM Integration | ||
| Cisco Simple IT Billing, Monitoring & Management | ||
| Cloud Infrastructure Billing, Monitoring & Management | ||
| Design Tool Integration | ||
| Development Tool Integration | ||
| Development Tool Progress Tracking | ||
| Email Connector | ||
| Figma Integration | ||
| Github Integration |
Knowledge Management (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Knowledge Base |
Marketing (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Marketing Campaign Management |
Mobile (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Mobile Application |
Note Taking (0 vs 1)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Notes to Items Conversion |
Notifications (0 vs 1)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Email Notifications |
Planning (0 vs 6)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Capacity Planning | ||
| Capacity Planning Modes | ||
| Individual Capacity Planning | ||
| Release Planning | ||
| Role Capacity Planning | ||
| Team Capacity Planning |
Portfolio (0 vs 8)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Cross Product Dependencies | ||
| Initiatives Planning | ||
| Initiatives Prioritization | ||
| Portfolio Backlog | ||
| Portfolio Custom Fields | ||
| Portfolio Management | ||
| Portfolio Permissions | ||
| Portfolio Roadmaps |
Prioritization (0 vs 10)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Custom Prioritization Formulas | ||
| Feature Bucket Prioritization | ||
| Kano Prioritization | ||
| MoSCoW Prioritization | ||
| Now/Next/Later Prioritization | ||
| Prioritization | ||
| Prioritization Views | ||
| RICE Prioritization | ||
| SAFe WSJF Prioritization | ||
| Value/Effort Prioritization |
Procurement (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Procurement & Inventory |
Product (0 vs 1)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Experimental Features Access |
Project Management (2 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Project & Opportunity Management | ||
| Project Management |
Reporting (0 vs 1)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Progress Dashboards |
Reporting & Analytics (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Reporting Engine |
Resource Management (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Time Tracking |
Roadmapping (0 vs 9)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Customize Roadmap Cards | ||
| Drag & Drop Items | ||
| Kanban Roadmap | ||
| Presentation Mode | ||
| Release Timeline | ||
| Roadmap Creation & Visualization | ||
| Swimlane Roadmap | ||
| Table Roadmap | ||
| Timeline Roadmap |
Sales (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Sales Management |
Security (0 vs 10)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Audit Logs | ||
| Data Encryption | ||
| IP Address Whitelisting | ||
| ISO 27001 Certification | ||
| MFA Support | ||
| Password Protected Roadmaps | ||
| Private Cloud | ||
| SAML Support | ||
| SSO Integration | ||
| US/EU Data Centers |
Service Management (2 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| SLA Management | ||
| Ticketing |
Strategy (0 vs 9)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Company-level OKRs | ||
| Competitor Tracking | ||
| Multi-level OKRs | ||
| OKR Assignment | ||
| OKR Custom Fields | ||
| OKR Management | ||
| OKR Progress Tracking | ||
| OKR-Based Roadmaps | ||
| Strategy & Vision Planning |
Support (0 vs 4)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Personalized Onboarding | ||
| Priority Support | ||
| Training Sessions |
Templates (0 vs 6)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Built-in Roadmap Templates | ||
| Guru OKR Templates | ||
| Guru Prioritization Templates | ||
| Guru Templates | ||
| Spec Writing Templates | ||
| Strategy Templates |
Tracking (0 vs 2)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Item Progress Breakdown | ||
| Release & Feature Status Tracking |
Workflow Management (1 vs 0)
| Feature | ConnectWise PSA | Craft.io |
|---|---|---|
| Change Approvals |
Unique Features
Only in ConnectWise PSA (33)
AI-driven Hyperautomation
ConnectWise Sidekick
Asset Management
Workflow Automation
Cloud Database Access
Calendar Synchronization
ConnectWise Chat
Agreement Management
Sandbox
Automated Billing
Finance & Billing
GL Integration
User-based Billing
Cisco Simple IT Billing, Monitoring & Management
Cloud Infrastructure Billing, Monitoring & Management
CRM Integration
Email Connector
Office 365 Billing, Monitoring & Management
RMM Integration
Third-party Integration
+ 13 more unique features
Only in Craft.io (135)
Advanced License Management
Cross-Workspace Item Transfer
Multiple Workspaces
Workspace Management
Guru AI Assistant
Feedback Portal API
OKRs API
Working Items API
Automated Progress Tracking
Automation Rules
Backlog Management
Real-time Backlog Updates
@Mentions
Comment Management
LiveShare
Team Collaboration
Workflow Management
Structured Rich Text Editor
Custom Fields
Custom Hierarchy
+ 115 more unique features
View ConnectWise PSA details View Craft.io details ConnectWise PSA alternatives Craft.io alternatives
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