Concord vs Freshsales
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Concord offers fewer features (47 vs 75) and more integrations (30 vs 10). Starting price: Concord at $39/mo vs Freshsales at $9/mo. Concord has 39 unique features while Freshsales has 67 unique features, with 8 features in common.
| Concord | Freshsales | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 47 | 75 |
| AI-Powered Features | 5 | 11 |
| Starting Price | $39/mo | $9/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 30 | 10 |
| Shared Features | 8 | |
| Shared Integrations | 3 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (0 vs 11)
| Feature | Concord | Freshsales |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (6 vs 6)
| Feature | Concord | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Dashboard Widgets | ||
| Pipeline Analytics | ||
| Reports & Analytics | ||
| Sales Forecasting | ||
| Smart Insights | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (1 vs 5)
| Feature | Concord | Freshsales |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
Communication (3 vs 11)
| Feature | Concord | Freshsales |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Call Logging | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| Team Collaboration | ||
| WhatsApp Business Integration |
Context (0 vs 5)
| Feature | Concord | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core (4 vs 0)
| Feature | Concord | Freshsales |
|---|---|---|
| Company Profiles | ||
| Contact Birthday Tracking | ||
| Contact Management | ||
| Notes & Documents |
Customization (2 vs 11)
| Feature | Concord | Freshsales |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Custom Themes | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data (4 vs 0)
| Feature | Concord | Freshsales |
|---|---|---|
| Contact Deduplication | ||
| Contact Import from Email | ||
| Data Import/Export | ||
| Document Management |
Integration (3 vs 0)
| Feature | Concord | Freshsales |
|---|---|---|
| API Access | ||
| Self-Hosted Deployment | ||
| Social Media Integration |
Integrations (0 vs 3)
| Feature | Concord | Freshsales |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing (2 vs 0)
| Feature | Concord | Freshsales |
|---|---|---|
| Email Sequences | ||
| Email Template Builder |
Marketing Automation (0 vs 7)
| Feature | Concord | Freshsales |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (1 vs 7)
| Feature | Concord | Freshsales |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (0 vs 7)
| Feature | Concord | Freshsales |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (7 vs 2)
| Feature | Concord | Freshsales |
|---|---|---|
| Activity Reminders | ||
| Advanced Search | ||
| Bulk Actions | ||
| CPQ License | ||
| Calendar View | ||
| Kanban Board | ||
| Notification Rules | ||
| Task Management |
Sales (8 vs 0)
| Feature | Concord | Freshsales |
|---|---|---|
| Activity Tracking | ||
| Contact Segmentation | ||
| Deal Pipeline | ||
| Deal Templates | ||
| Lead Scoring | ||
| Multi-Currency Support | ||
| Recurring Deals | ||
| Territory Management |
Security (6 vs 0)
| Feature | Concord | Freshsales |
|---|---|---|
| Audit Log | ||
| Backup & Recovery | ||
| GDPR Compliance | ||
| SSO Integration | ||
| Two-Factor Authentication | ||
| User Roles & Permissions |
Unique Features
Only in Concord (39)
Dashboard Widgets
Pipeline Analytics
Reports & Analytics
Smart Insights
Workflow Automation
Call Logging
Team Collaboration
Company Profiles
Contact Birthday Tracking
Contact Management
Notes & Documents
Custom Themes
Contact Deduplication
Contact Import from Email
Data Import/Export
Document Management
Self-Hosted Deployment
Social Media Integration
Email Sequences
Email Template Builder
+ 19 more unique features
Only in Freshsales (67)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 47 more unique features
Want to build your own alternative to Concord or Freshsales?
Analyze it with Reap