Comm100 vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Comm100 offers more features (131 vs 37) and more integrations (12 vs 2). Starting price: Comm100 at $39/mo vs Zendesk Talk at Contact Sales. Comm100 has 129 unique features while Zendesk Talk has 35 unique features, with 2 features in common.
| Comm100 | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 131 | 37 |
| AI-Powered Features | 6 | 9 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 15 | 9 |
| Integrations | 12 | 2 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (6 vs 5)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| AI Agent | ||
| AI Agents for Inbound Calls | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA | ||
| Advanced AI Agents | ||
| Automatic Call Summarization and Transcription | ||
| Copilot Add-on | ||
| Voice Copilot |
Analytics (22 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics | ||
| Post-chat Survey Report | ||
| Pre-chat Survey Report |
Authentication (3 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (1 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Auto End Chats |
Call Management (0 vs 3)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Coaching & Supervision (0 vs 2)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Collaboration (1 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Internal Notes |
Communication (9 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (3 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Restricted Words |
Compliance & Security (0 vs 1)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Core Functionality (0 vs 2)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Customization (6 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Data Collection (4 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (2 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Deployment (2 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Efficiency (7 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (4 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (1 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Visitor Rating |
Integration (3 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding |
Integrations (0 vs 1)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Zendesk Marketplace Integration |
Management (10 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (1 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Dynamic Chat Campaigns |
Mobile (4 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Monitoring & Analytics (0 vs 1)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Notifications (2 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (1 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Queue Management |
Personalization (8 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Phone Services (0 vs 6)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Quality Assurance (0 vs 1)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Reporting & Analytics (0 vs 2)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Routing (7 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (7 vs 1)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Advanced Data Privacy and Protection Add-on | ||
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Role-based Access Control | ||
| TLS Encryption |
Self-Service (2 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Booking | ||
| Knowledge Base |
Support (5 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Targeting (3 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Technical Infrastructure (0 vs 3)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Tools (2 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (5 vs 0)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Workforce Management (0 vs 2)
| Feature | Comm100 | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in Comm100 (129)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 109 more unique features
Only in Zendesk Talk (35)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
Zendesk Marketplace Integration
+ 15 more unique features
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