Comm100 vs Zendesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Comm100 offers more features (131 vs 20) and more integrations (12 vs 6). Starting price: Comm100 at $39/mo vs Zendesk at Contact Sales. Comm100 has 130 unique features while Zendesk has 19 unique features, with 1 features in common.
| Comm100 | Zendesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 131 | 20 |
| AI-Powered Features | 6 | 7 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 15 | 8 |
| Integrations | 12 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (6 vs 3)
| Feature | Comm100 | Zendesk |
|---|---|---|
| AI Agent | ||
| AI Agents | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA | ||
| Advanced AI Agents | ||
| Copilot |
Agent Tools (0 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Unified Agent Workspace |
Analytics (22 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics | ||
| Post-chat Survey Report | ||
| Pre-chat Survey Report |
Authentication (3 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (1 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Auto End Chats | ||
| Automation |
Chat (0 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Chat Widget |
Collaboration (1 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Internal Notes |
Communication (9 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (3 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Restricted Words |
Contact Center (0 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Contact Center |
Customization (6 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Data Collection (4 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (2 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Deployment (2 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Efficiency (7 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (4 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (1 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Visitor Rating |
Integration (3 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding |
Integrations (0 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| App and Integration Marketplace |
Localization (0 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Multilingual Support |
Management (10 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (1 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Dynamic Chat Campaigns |
Messaging (0 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Omnichannel Support |
Mobile (4 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Notifications (2 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (1 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Queue Management |
Personalization (8 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Quality Management (0 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Quality Assurance |
Reporting (0 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Real-time Reporting and Analytics |
Routing (7 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Omnichannel Routing | ||
| Round Robin Assignment |
Security (7 vs 2)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Advanced Data Privacy and Protection | ||
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Data Privacy and Protection | ||
| Role-based Access Control | ||
| TLS Encryption |
Self-Service (2 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Booking | ||
| Help Center | ||
| Knowledge Base |
Support (5 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Targeting (3 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Ticketing (0 vs 1)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Ticketing System |
Tools (2 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (5 vs 0)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Workforce Management (0 vs 2)
| Feature | Comm100 | Zendesk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Workforce Management |
Unique Features
Only in Comm100 (130)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 110 more unique features
Only in Zendesk (19)
Unified Agent Workspace
Advanced AI Agents
AI Agents
Copilot
Automation
Chat Widget
Contact Center
App and Integration Marketplace
Multilingual Support
Omnichannel Support
Quality Assurance
Real-time Reporting and Analytics
Omnichannel Routing
Advanced Data Privacy and Protection
Data Privacy and Protection
Help Center
Ticketing System
Workforce Engagement Bundle
Workforce Management
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