SaaSipedia

Comm100 vs TeamSupport

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Comm100 offers more features (131 vs 23) and more integrations (12 vs 0). Starting price: Comm100 at $39/mo vs TeamSupport at Contact Sales. Comm100 has 128 unique features while TeamSupport has 20 unique features, with 3 features in common.

Comm100TeamSupport
CategoryCustomer SupportCustomer Support
Total Features13123
AI-Powered Features66
Starting Price$39/moContact Sales
Pricing Tiers153
Integrations120
Shared Features3
Shared Integrations0
Data Quality95%60%

Feature Comparison by Category

AI (6 vs 1)

FeatureComm100TeamSupport
AI Agent
AI Agent (Kevin)
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA

Analytics (22 vs 5)

FeatureComm100TeamSupport
24/7 Distribution Reporting
Account-Level Insights
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Insights Designer
Manual Invitation Analytics

Authentication (3 vs 0)

FeatureComm100TeamSupport
Agent Single Sign-On
Facebook Login
Visitor Single Sign-On

Automation (1 vs 3)

FeatureComm100TeamSupport
AI-Assisted Workflow Creation
Auto End Chats
Automation
Playbooks

Churn Prevention (0 vs 1)

FeatureComm100TeamSupport
Customer Distress Index

Collaboration (1 vs 1)

FeatureComm100TeamSupport
Internal Notes
Silo Breakdown

Communication (9 vs 0)

FeatureComm100TeamSupport
Audio-Video Chat
Department Broadcasting
File Sharing
Live Chat
Offline Messages
Screen Sharing
Team Chat
Ticketing & Messaging
Voice

Compliance (3 vs 0)

FeatureComm100TeamSupport
Audit Logs
Credit Card Masking
Restricted Words

Customer Intelligence (0 vs 1)

FeatureComm100TeamSupport
360° Customer View

Customization (6 vs 0)

FeatureComm100TeamSupport
Custom Away Status
Custom CSS and JavaScript
Custom Variables
Image Chat Button
Remove Powered by Comm100
Text Link Chat Button

Data Collection (4 vs 0)

FeatureComm100TeamSupport
Custom Fields
Post-chat Survey
Pre-chat Survey
Visitor Capture

Data Management (2 vs 0)

FeatureComm100TeamSupport
Chat Transcript Export
Contact Management

Deployment (2 vs 0)

FeatureComm100TeamSupport
Cloud Deployment
On-premise Deployment

Efficiency (7 vs 0)

FeatureComm100TeamSupport
Canned Message Linking
Canned Message Shortcut
Canned Messages
Chat Wrap-up Codes
Chat Wrap-ups
Keyboard Shortcuts
Multiple Simultaneous Chats

Engagement (4 vs 0)

FeatureComm100TeamSupport
Automatic Proactive Chat
Manual Proactive Chat
Page Push
Proactive Chat Invitation

Feedback (1 vs 0)

FeatureComm100TeamSupport
Visitor Rating

Integration (3 vs 0)

FeatureComm100TeamSupport
Agent Console Extension
Custom SMTP Server
Offline to Email Forwarding

Management (10 vs 0)

FeatureComm100TeamSupport
Agent Capacity Management
Agent Group Tags
Agent Removal
Agent Shift Management
Agent Status Management
Departments
Group Chats by Status
Manager Chat Joining
Shift Management
Supervision and Quality Control

Marketing (1 vs 0)

FeatureComm100TeamSupport
Dynamic Chat Campaigns

Messaging (0 vs 3)

FeatureComm100TeamSupport
Broadcast
Live Chat
Messaging & Live Chat

Mobile (4 vs 0)

FeatureComm100TeamSupport
Adaptive Chat Button
Mobile App
Mobile Chat Button
Mobile SDK

Monitoring (0 vs 2)

FeatureComm100TeamSupport
Customer Distress Tracking
Metrics Alerting

Notifications (2 vs 0)

FeatureComm100TeamSupport
Audio Alerts
Visual Alerts

Optimization (1 vs 0)

FeatureComm100TeamSupport
Queue Management

Organization (0 vs 2)

FeatureComm100TeamSupport
Custom Fields
Product Tagging

Personalization (8 vs 0)

FeatureComm100TeamSupport
Agent Avatar
Auto-translation
Automatic Translation
Chat Button and Window Styles
Customizable Chat Window
Dynamic Design
Multi-language Chat
Offline Message Window

Prioritization (0 vs 1)

FeatureComm100TeamSupport
Bug Priority Scoring

Routing (7 vs 0)

FeatureComm100TeamSupport
Advanced Chat Routing
Agent Accept Chats Automatically
Backup Department
Chat Routing
Chat Transfer
Load Balancing
Round Robin Assignment

Security (7 vs 0)

FeatureComm100TeamSupport
Advanced Password Policies
Agent Ban Visitors
Agent IP Restriction
Agent Permissions
CAPTCHA Verification
Role-based Access Control
TLS Encryption

Self-Service (2 vs 2)

FeatureComm100TeamSupport
Booking
Customer Portal
Knowledge Base

Support (5 vs 0)

FeatureComm100TeamSupport
24/7 Live Chat Support
Email Support
Guided Onboarding
Named Customer Success Manager
Phone Support

Targeting (3 vs 0)

FeatureComm100TeamSupport
Custom Visitor Filter
Domain-specific Chat Display
Visitor Segmentation

Ticket Management (0 vs 1)

FeatureComm100TeamSupport
AI-Powered Ticketing System

Tools (2 vs 0)

FeatureComm100TeamSupport
Auto Login/Logout
Spell Check

UX (5 vs 0)

FeatureComm100TeamSupport
Chat Queue Display
Pin Chat to Tab
Sent and Seen Indicators
Typing Sneak Peek
Visitor Typing Indicator

Unique Features

Only in Comm100 (128)

AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report

+ 108 more unique features

Only in TeamSupport (20)

AI Agent (Kevin)
Account-Level Insights
Insights Designer
Product Analytics
Real-Time Dashboards
Trend Identification
AI-Assisted Workflow Creation
Automation
Playbooks
Customer Distress Index
Silo Breakdown
360° Customer View
Broadcast
Messaging & Live Chat
Customer Distress Tracking
Metrics Alerting
Product Tagging
Bug Priority Scoring
Customer Portal
AI-Powered Ticketing System
View Comm100 details View TeamSupport details Comm100 alternatives TeamSupport alternatives

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