Comm100 vs Groove
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Comm100 offers more features (131 vs 44) and fewer integrations (12 vs 30). Starting price: Comm100 at $39/mo vs Groove at $45/mo. Comm100 has 124 unique features while Groove has 37 unique features, with 7 features in common.
| Comm100 | Groove | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 131 | 44 |
| AI-Powered Features | 6 | 2 |
| Starting Price | $39/mo | $45/mo |
| Pricing Tiers | 15 | 5 |
| Integrations | 12 | 30 |
| Shared Features | 7 | |
| Shared Integrations | 5 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (6 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| AI Agent | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA | ||
| AI-Powered Responses |
Analytics (22 vs 3)
| Feature | Comm100 | Groove |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics | ||
| Performance Analytics | ||
| Post-chat Survey Report |
Authentication (3 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (1 vs 3)
| Feature | Comm100 | Groove |
|---|---|---|
| Auto End Chats | ||
| Custom Workflows | ||
| Macros | ||
| Ticket Routing |
Branding (0 vs 2)
| Feature | Comm100 | Groove |
|---|---|---|
| Chat Widget Customization | ||
| Signature Management |
Collaboration (1 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Internal Notes |
Communication (9 vs 2)
| Feature | Comm100 | Groove |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| File Attachments | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (3 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Restricted Words |
Content (0 vs 3)
| Feature | Comm100 | Groove |
|---|---|---|
| Email Templates | ||
| Help Article Publishing | ||
| Knowledge Base |
Core (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Email Ticketing |
Customer Data (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Conversation History |
Customer Experience (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Customer Portal |
Customer Feedback (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Satisfaction Surveys |
Customization (6 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Data (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Ticket Export |
Data Collection (4 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (2 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Data Quality (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Duplicate Detection |
Deployment (2 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Developer (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| API Access |
Efficiency (7 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (4 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation | ||
| Visitor Monitoring |
Feedback (1 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Visitor Rating |
Integration (3 vs 3)
| Feature | Comm100 | Groove |
|---|---|---|
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Email Forwarding | ||
| Export to CRM | ||
| Offline to Email Forwarding | ||
| Webhook Support |
Localization (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Multi-Language Support |
Management (10 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (1 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Dynamic Chat Campaigns |
Mobile (4 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Navigation (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Ticket Search |
Notifications (2 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Audio Alerts | ||
| Notification Rules | ||
| Visual Alerts |
Operations (0 vs 3)
| Feature | Comm100 | Groove |
|---|---|---|
| Priority Management | ||
| SLA Management | ||
| Time Tracking |
Optimization (1 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Queue Management |
Organization (0 vs 2)
| Feature | Comm100 | Groove |
|---|---|---|
| Dependency Management | ||
| Tags and Custom Fields |
Personalization (8 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Productivity (0 vs 2)
| Feature | Comm100 | Groove |
|---|---|---|
| Bulk Actions | ||
| Canned Responses |
Reliability (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Offline Mode |
Reporting (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Team Reports |
Routing (7 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (7 vs 3)
| Feature | Comm100 | Groove |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Data Encryption | ||
| Role-Based Access Control | ||
| Role-based Access Control | ||
| TLS Encryption | ||
| Two-Factor Authentication |
Self-Service (2 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Booking | ||
| Knowledge Base |
Status (0 vs 1)
| Feature | Comm100 | Groove |
|---|---|---|
| Scheduled Maintenance |
Support (5 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Targeting (3 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Tools (2 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (5 vs 0)
| Feature | Comm100 | Groove |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Unique Features
Only in Comm100 (124)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 104 more unique features
Only in Groove (37)
AI-Powered Responses
Performance Analytics
Response Time Tracking
Satisfaction Metrics
Custom Workflows
Macros
Ticket Routing
Chat Widget Customization
Signature Management
File Attachments
Email Templates
Help Article Publishing
Email Ticketing
Conversation History
Customer Portal
Satisfaction Surveys
Ticket Export
Duplicate Detection
API Access
Email Forwarding
+ 17 more unique features
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