CloudTalk vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 37) and more integrations (20 vs 2). Starting price: CloudTalk at $27/mo vs Zendesk Talk at Contact Sales. CloudTalk has 65 unique features while Zendesk Talk has 33 unique features, with 4 features in common.
| CloudTalk | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 37 |
| AI-Powered Features | 9 | 9 |
| Starting Price | $27/mo | Contact Sales |
| Pricing Tiers | 4 | 9 |
| Integrations | 20 | 2 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 70% |
Feature Comparison by Category
AI (9 vs 5)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| AI Agents for Inbound Calls | ||
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Advanced AI Agents | ||
| Automatic Call Summarization and Transcription | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Copilot Add-on | ||
| Sentiment Analysis | ||
| Topics Extraction | ||
| Voice Copilot |
Administration (1 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Notifications |
Analytics (6 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Analytics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Automation (2 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Workflow Automation | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Call Management (0 vs 3)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Calling (7 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Coaching & Supervision (0 vs 2)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Compliance & Security (0 vs 1)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Core Functionality (0 vs 2)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Data Management (4 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Integration (1 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| API Access |
Integrations (0 vs 1)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Zendesk Marketplace Integration |
Messaging (5 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Monitoring & Analytics (0 vs 1)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Phone Services (0 vs 6)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Quality Assurance (0 vs 1)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Recording (1 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Reporting & Analytics (0 vs 2)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Security (4 vs 1)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Advanced Data Privacy and Protection Add-on | ||
| Anti-Spam Number Protection | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Team Management (1 vs 0)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Agent Status |
Technical Infrastructure (0 vs 3)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Workforce Management (0 vs 2)
| Feature | CloudTalk | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in CloudTalk (65)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 45 more unique features
Only in Zendesk Talk (33)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Queue Management
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
+ 13 more unique features
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