CloudTalk vs Zendesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 20) and more integrations (20 vs 6). Starting price: CloudTalk at $27/mo vs Zendesk at Contact Sales. CloudTalk has 69 unique features while Zendesk has 20 unique features, with 0 features in common.
| CloudTalk | Zendesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 20 |
| AI-Powered Features | 9 | 7 |
| Starting Price | $27/mo | Contact Sales |
| Pricing Tiers | 4 | 8 |
| Integrations | 20 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 100% | 70% |
Feature Comparison by Category
AI (9 vs 3)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| AI Agents | ||
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Advanced AI Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Copilot | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| User Management |
Agent Tools (0 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Unified Agent Workspace |
Alerts (1 vs 0)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Notifications |
Analytics (6 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Analytics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Visitor Monitoring | ||
| Wallboard |
Automation (2 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Automation | ||
| Workflow Automation | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Chat (0 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Chat Widget |
Coaching (2 vs 0)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Contact Center (0 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Contact Center |
Data Management (4 vs 0)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Integration (1 vs 0)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| API Access |
Integrations (0 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| App and Integration Marketplace |
Localization (0 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Multilingual Support |
Messaging (5 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Omnichannel Support | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Quality Management (0 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Quality Assurance |
Recording (1 vs 0)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Call Recording |
Reporting (3 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting | ||
| Real-time Reporting and Analytics |
Routing (0 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Omnichannel Routing |
Security (4 vs 2)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Advanced Data Privacy and Protection | ||
| Anti-Spam Number Protection | ||
| Data Privacy and Protection | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Self-Service (0 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Help Center |
Team Management (1 vs 0)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Agent Status |
Ticketing (0 vs 1)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Ticketing System |
Workforce Management (0 vs 2)
| Feature | CloudTalk | Zendesk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Workforce Management |
Unique Features
Only in CloudTalk (69)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 49 more unique features
Only in Zendesk (20)
Unified Agent Workspace
Advanced AI Agents
AI Agents
Copilot
Visitor Monitoring
Automation
Chat Widget
Contact Center
App and Integration Marketplace
Multilingual Support
Omnichannel Support
Quality Assurance
Real-time Reporting and Analytics
Omnichannel Routing
Advanced Data Privacy and Protection
Data Privacy and Protection
Help Center
Ticketing System
Workforce Engagement Bundle
Workforce Management
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