CloudTalk vs Microsoft Dynamics 365 Customer Service
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 0) and more integrations (20 vs 0). Starting price: CloudTalk at $27/mo vs Microsoft Dynamics 365 Customer Service at Contact Sales. CloudTalk has 69 unique features while Microsoft Dynamics 365 Customer Service has 0 unique features, with 0 features in common.
| CloudTalk | Microsoft Dynamics 365 Customer Service | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 0 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $27/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 20 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 10% |
Feature Comparison by Category
AI (9 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Notifications |
Analytics (6 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Analytics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Automation (2 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Workflow Automation | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Data Management (4 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Integration (1 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| API Access |
Messaging (5 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Recording (1 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Anti-Spam Number Protection | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Team Management (1 vs 0)
| Feature | CloudTalk | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Agent Status |
Unique Features
Only in CloudTalk (69)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 49 more unique features
Only in Microsoft Dynamics 365 Customer Service (0)
View CloudTalk details View Microsoft Dynamics 365 Customer Service details CloudTalk alternatives Microsoft Dynamics 365 Customer Service alternatives
Want to build your own alternative to CloudTalk or Microsoft Dynamics 365 Customer Service?
Analyze it with Reap