CloudTalk vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers fewer features (69 vs 70) and more integrations (20 vs 14). Starting price: CloudTalk at $27/mo vs Hiver at $25/mo. CloudTalk has 67 unique features while Hiver has 68 unique features, with 2 features in common.
| CloudTalk | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 70 |
| AI-Powered Features | 9 | 14 |
| Starting Price | $27/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 20 | 14 |
| Shared Features | 2 | |
| Shared Integrations | 5 | |
| Data Quality | 100% | 95% |
Feature Comparison by Category
AI (9 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Notifications |
Analytics (6 vs 8)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Analytics | ||
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Apps (0 vs 5)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (2 vs 12)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing | ||
| Workflow Automation | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Channels (0 vs 4)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Coaching (2 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Collaboration (0 vs 7)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Data Management (4 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Hiver AI (0 vs 13)
| Feature | CloudTalk | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (1 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| API Access |
Messaging (5 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Recording (1 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 2)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Anti-Spam Number Protection | ||
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Self-Service (0 vs 3)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (0 vs 3)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (1 vs 4)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Agent Status | ||
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | CloudTalk | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in CloudTalk (67)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 47 more unique features
Only in Hiver (68)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 48 more unique features
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