CloudTalk vs Help Scout
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 45) and fewer integrations (20 vs 30). Starting price: CloudTalk at $27/mo vs Help Scout at $25/mo. CloudTalk has 68 unique features while Help Scout has 44 unique features, with 1 features in common.
| CloudTalk | Help Scout | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 45 |
| AI-Powered Features | 9 | 3 |
| Starting Price | $27/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 20 | 30 |
| Shared Features | 1 | |
| Shared Integrations | 7 | |
| Data Quality | 100% | 73% |
Feature Comparison by Category
AI (9 vs 3)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Conversation Summary | ||
| AI Sentiment Analysis | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| AI-Powered Drafts | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Accessibility (0 vs 2)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Browser Extension | ||
| Mobile App |
Administration (1 vs 2)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Team Management | ||
| User Management | ||
| User Profiles & Roles |
Alerts (1 vs 0)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Notifications |
Analytics (6 vs 3)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Analytics | ||
| Conversation History | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Reporting & Analytics | ||
| Response Time Analytics | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Automation (2 vs 2)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Auto-Assignment | ||
| Automation Rules | ||
| Workflow Automation | ||
| Workflow Designer |
CRM (0 vs 2)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Custom Fields | ||
| Customer Profiles |
Call Handling (16 vs 0)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Collaboration (0 vs 3)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Collision Detection | ||
| Conversation Forwarding | ||
| Conversation Notes |
Communication (0 vs 3)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Chat Availability Status | ||
| Chat Pre-Chat Forms | ||
| Live Chat |
Compliance (0 vs 3)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Audit Log | ||
| Chat Transcripts | ||
| GDPR Compliance |
Configuration (0 vs 1)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Mailbox Settings |
Core (0 vs 4)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Conversation Threading | ||
| Document Attachment | ||
| Multi-Channel Support | ||
| Shared Inbox |
Customization (0 vs 1)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Email Signatures |
Data Management (4 vs 0)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Development (0 vs 1)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| API Access |
Feedback (0 vs 1)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Satisfaction Ratings |
Integration (1 vs 3)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| API Access | ||
| Customer Data Import | ||
| Email Forwarding | ||
| Webhooks |
Knowledge Management (0 vs 2)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Knowledge Base | ||
| Public Knowledge Base |
Messaging (5 vs 0)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Operations (0 vs 2)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Bandwidth Limiting | ||
| SLA Management |
Organization (0 vs 2)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Conversation Merge | ||
| Conversation Tags |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Productivity (0 vs 2)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Canned Actions | ||
| Saved Replies |
Recording (1 vs 0)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Search (0 vs 1)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Conversation Search |
Security (4 vs 2)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Anti-Spam Number Protection | ||
| SSO Integration | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection | ||
| Two-Factor Authentication |
Team Management (1 vs 0)
| Feature | CloudTalk | Help Scout |
|---|---|---|
| Agent Status |
Unique Features
Only in CloudTalk (68)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 48 more unique features
Only in Help Scout (44)
Browser Extension
Mobile App
Team Management
User Profiles & Roles
AI Conversation Summary
AI Sentiment Analysis
AI-Powered Drafts
Conversation History
Reporting & Analytics
Response Time Analytics
Auto-Assignment
Automation Rules
Collision Detection
Conversation Forwarding
Conversation Notes
Chat Availability Status
Chat Pre-Chat Forms
Live Chat
Audit Log
Chat Transcripts
+ 24 more unique features
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