CloudTalk vs Gladly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 41) and fewer integrations (20 vs 30). Starting price: CloudTalk at $27/mo vs Gladly at $50/mo. CloudTalk has 66 unique features while Gladly has 38 unique features, with 3 features in common.
| CloudTalk | Gladly | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 41 |
| AI-Powered Features | 9 | 11 |
| Starting Price | $27/mo | $50/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 20 | 30 |
| Shared Features | 3 | |
| Shared Integrations | 6 | |
| Data Quality | 100% | 71% |
Feature Comparison by Category
AI (9 vs 2)
| Feature | CloudTalk | Gladly |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| AI-Powered Suggestions | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| User Management |
Agent Tools (0 vs 4)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Alerts (1 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Notifications |
Analytics (6 vs 7)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Agent Performance Analytics | ||
| Analytics | ||
| Conversation Analytics | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Missed Calls | ||
| Predictive Analytics | ||
| Real-Time Dashboard | ||
| Real-time Reporting Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Automation (2 vs 5)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Automated Workflows | ||
| Chatbot Builder | ||
| Omnichannel Routing | ||
| Scheduled Messages | ||
| Smart Routing | ||
| Workflow Automation | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Communication (0 vs 4)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Email Management | ||
| File Sharing | ||
| Multi-channel Messaging | ||
| Voice and Phone Integration |
Compliance (0 vs 1)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Compliance Reports |
Core (0 vs 2)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (0 vs 2)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (0 vs 1)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Custom Fields |
Data Management (4 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Documentation (0 vs 2)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Integration (1 vs 2)
| Feature | CloudTalk | Gladly |
|---|---|---|
| API Access | ||
| Webhook Support |
Localization (0 vs 1)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Language Support |
Management (0 vs 3)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance |
Messaging (5 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Organization (0 vs 2)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Recording (1 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 2)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Anti-Spam Number Protection | ||
| Role-Based Access Control | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection | ||
| Two-Factor Authentication |
Team Management (1 vs 0)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Agent Status |
Team Tools (0 vs 1)
| Feature | CloudTalk | Gladly |
|---|---|---|
| Team Collaboration |
Unique Features
Only in CloudTalk (66)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
Auto-Answer
+ 46 more unique features
Only in Gladly (38)
Agent Workspace
Bulk Operations
Canned Responses
Mobile App
AI-Powered Suggestions
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Email Management
File Sharing
Multi-channel Messaging
Voice and Phone Integration
+ 18 more unique features
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