Close CRM vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Close CRM offers fewer features (45 vs 51) and more integrations (30 vs 11). Starting price: Close CRM at $55/mo vs SugarCRM at $375/mo. Close CRM has 43 unique features while SugarCRM has 49 unique features, with 2 features in common.
| Close CRM | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 45 | 51 |
| AI-Powered Features | 2 | 7 |
| Starting Price | $55/mo | $375/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 30 | 11 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (2 vs 6)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| AI Email Assistant | ||
| AI-Powered Insights | ||
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Administration (1 vs 0)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Permission Roles |
Analytics (6 vs 0)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Activity Timeline | ||
| Call Analytics | ||
| Email Analytics | ||
| Performance Benchmarking | ||
| Report Builder | ||
| Sales Dashboard |
Automation (3 vs 2)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Business Process Management | ||
| Lead Routing | ||
| Sales Automation | ||
| SugarBPM | ||
| Workflow Automation |
Collaboration (2 vs 1)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Activity Feeds | ||
| Activity Streams | ||
| Team Collaboration |
Communication (8 vs 0)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Call Recording | ||
| Call Transfer | ||
| Conference Calling | ||
| IVR System | ||
| Integrated Dialer | ||
| Predictive Dialers | ||
| SMS Messaging | ||
| Voicemail Automation |
Core CRM (0 vs 4)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (1 vs 1)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| CRM Customization and Configuration | ||
| Custom Fields |
Data (0 vs 1)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Data Enrichment |
Data Management (3 vs 0)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Bulk Import | ||
| Contact Deduplication | ||
| Data Export |
Email (3 vs 0)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Dynamic Email Templates | ||
| Email Sequences | ||
| Email Tracking |
Integration (0 vs 6)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Integrations (3 vs 0)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| API Access | ||
| Calendar Sync | ||
| Webhook Support |
Localization (0 vs 2)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (1 vs 2)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Mobile App | ||
| Mobile CRM Maps | ||
| Mobility |
Productivity (2 vs 0)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Document Management | ||
| Task Management |
Project Management (0 vs 1)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (5 vs 7)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Deal Management | ||
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Lead Scoring | ||
| Pipeline Management | ||
| Quote Management | ||
| Smart Lists |
Security (3 vs 1)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Audit Logs | ||
| SSO Integration | ||
| Teams, Roles and Security | ||
| Two-Factor Authentication |
Training (2 vs 0)
| Feature | Close CRM | SugarCRM |
|---|---|---|
| Call Coaching | ||
| Knowledge Base |
Unique Features
Only in Close CRM (43)
Permission Roles
AI Email Assistant
AI-Powered Insights
Activity Timeline
Call Analytics
Email Analytics
Performance Benchmarking
Report Builder
Sales Dashboard
Lead Routing
Sales Automation
Workflow Automation
Activity Feeds
Team Collaboration
Call Recording
Call Transfer
Conference Calling
Integrated Dialer
IVR System
Predictive Dialers
+ 23 more unique features
Only in SugarCRM (49)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 29 more unique features
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