Close CRM vs Freshsales
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Close CRM offers fewer features (45 vs 75) and more integrations (30 vs 10). Starting price: Close CRM at $55/mo vs Freshsales at $9/mo. Close CRM has 39 unique features while Freshsales has 69 unique features, with 6 features in common.
| Close CRM | Freshsales | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 45 | 75 |
| AI-Powered Features | 2 | 11 |
| Starting Price | $55/mo | $9/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 10 |
| Shared Features | 6 | |
| Shared Integrations | 1 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (2 vs 11)
| Feature | Close CRM | Freshsales |
|---|---|---|
| AI Email Assistant | ||
| AI-Powered Insights | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Administration (1 vs 0)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Permission Roles |
Analytics (6 vs 6)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Attribution Reports | ||
| Call Analytics | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Email Analytics | ||
| Performance Benchmarking | ||
| Report Builder | ||
| Sales Dashboard | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (3 vs 5)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Lead Routing | ||
| Sales Automation | ||
| Sales Sequences | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
Collaboration (2 vs 0)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Activity Feeds | ||
| Team Collaboration |
Communication (8 vs 11)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Call Recording | ||
| Call Transfer | ||
| Chat Campaigns | ||
| Conference Calling | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| IVR System | ||
| Integrated Dialer | ||
| Internal Notifications | ||
| Phone Integration | ||
| Predictive Dialers |
Context (0 vs 5)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customization (1 vs 11)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data Management (3 vs 0)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Bulk Import | ||
| Contact Deduplication | ||
| Data Export |
Email (3 vs 0)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Dynamic Email Templates | ||
| Email Sequences | ||
| Email Tracking |
Integrations (3 vs 3)
| Feature | Close CRM | Freshsales |
|---|---|---|
| API Access | ||
| Calendar Sync | ||
| Freshworks Marketplace | ||
| Webhook Support | ||
| Webhooks |
Marketing Automation (0 vs 7)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (1 vs 7)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (0 vs 7)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (2 vs 2)
| Feature | Close CRM | Freshsales |
|---|---|---|
| CPQ License | ||
| Document Management | ||
| Task Management |
Sales (5 vs 0)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Deal Management | ||
| Lead Management | ||
| Lead Scoring | ||
| Pipeline Management | ||
| Smart Lists |
Security (3 vs 0)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Audit Logs | ||
| SSO Integration | ||
| Two-Factor Authentication |
Training (2 vs 0)
| Feature | Close CRM | Freshsales |
|---|---|---|
| Call Coaching | ||
| Knowledge Base |
Unique Features
Only in Close CRM (39)
Permission Roles
AI Email Assistant
AI-Powered Insights
Call Analytics
Email Analytics
Performance Benchmarking
Report Builder
Sales Dashboard
Lead Routing
Sales Automation
Workflow Automation
Activity Feeds
Team Collaboration
Call Recording
Call Transfer
Conference Calling
Integrated Dialer
IVR System
Predictive Dialers
SMS Messaging
+ 19 more unique features
Only in Freshsales (69)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 49 more unique features
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