Gainsight vs Preferred Patron
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (45 vs 47) and more integrations (30 vs 4). Starting price: Gainsight at $2500/mo vs Preferred Patron at $29/mo. Gainsight has 44 unique features while Preferred Patron has 46 unique features, with 1 features in common.
| Gainsight | Preferred Patron | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 45 | 47 |
| AI-Powered Features | 10 | 1 |
| Starting Price | $2500/mo | $29/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 30 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 73% | 80% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| AI Message Assistant |
Analytics (10 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Attribute Engine | ||
| Benchmarking | ||
| Churn Prediction | ||
| Customer Health Scores | ||
| Expansion Scoring | ||
| Journey Analytics | ||
| Predictive Analytics | ||
| Sentiment Analysis | ||
| Timeline View | ||
| Usage Intelligence |
Analytics & Reporting (0 vs 5)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Advanced Metrics & KPIs | ||
| Customer Segmentation | ||
| Real-Time Analytics | ||
| Regional Rollups | ||
| Visual Dashboard |
Assessment (1 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Scorecards |
Automation (3 vs 4)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| AutoPilot Operation | ||
| Email Marketing Automation | ||
| Escalation Management | ||
| Playbooks | ||
| Promotion Automation | ||
| SMS Marketing Automation | ||
| Workflow Automation |
CRM (0 vs 1)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| CRM with Segmentation |
Collaboration (1 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Engagement Hub |
Customization (1 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Custom Fields |
Data Management (3 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Bulk Operations | ||
| Customer 360 | ||
| Customer Data Hub |
Ecommerce (0 vs 2)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Online & Mobile Ordering | ||
| Online Gift Card Sales |
Engagement (1 vs 1)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Business Reviews | ||
| Gamification |
Feedback (2 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Forecasting (1 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Forecasting |
Hardware (0 vs 1)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Kiosk Device |
Integration (5 vs 4)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| API Access | ||
| API for Distributed Mobile Apps | ||
| Call Recording Integration | ||
| Data Connectors | ||
| Email Integration | ||
| Import/Export Tools | ||
| REST API | ||
| Webhooks |
Intelligence (3 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (1 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Multi-language Support |
Marketing (0 vs 7)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Advanced Behavioral Marketing | ||
| Advanced Email Designer | ||
| Brand-Safe Templates | ||
| Marketing Packages | ||
| Product/SKU Level Marketing | ||
| Review Collection & Hosting | ||
| Targeted Offers |
Member Access (0 vs 5)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| In-App Redemptions | ||
| Kiosk Application | ||
| Mobile App (iOS & Android) | ||
| Mobile Web Portal | ||
| Preference Management |
Notification (1 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Alerts and Notifications |
Operations (0 vs 3)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Multi-Location Support | ||
| Multitenancy Capability | ||
| Roles & Permissions |
Productivity (3 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Reporting (3 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Cockpit | ||
| Custom Dashboards | ||
| Reporting Engine |
Rewards (0 vs 8)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Cash-Back Incentives | ||
| Digital Stamp Cards | ||
| Gift Card Programs | ||
| Instant Deals | ||
| Instant Download Rewards | ||
| Points-Based Rewards | ||
| Tiered Loyalty Programs | ||
| Virtual/E-Gift Card Delivery |
Security (2 vs 1)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Audit Logs | ||
| Data Governance | ||
| Role-based Access Control |
Segmentation (2 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Services (0 vs 3)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Account Setup by Experts | ||
| Rollout/Success Services | ||
| Software Customization |
Support (0 vs 1)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Priority Support |
Team Management (1 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Territory Management |
Training (1 vs 0)
| Feature | Gainsight | Preferred Patron |
|---|---|---|
| Training Academy |
Unique Features
Only in Gainsight (44)
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Sentiment Analysis
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
+ 24 more unique features
Only in Preferred Patron (46)
AI Message Assistant
Advanced Metrics & KPIs
Customer Segmentation
Real-Time Analytics
Regional Rollups
Visual Dashboard
AutoPilot Operation
Email Marketing Automation
Promotion Automation
SMS Marketing Automation
CRM with Segmentation
Online & Mobile Ordering
Online Gift Card Sales
Gamification
Kiosk Device
API for Distributed Mobile Apps
Import/Export Tools
REST API
Advanced Behavioral Marketing
Advanced Email Designer
+ 26 more unique features
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