CiviCRM vs Freshsales
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CiviCRM offers fewer features (12 vs 75) and fewer integrations (4 vs 10). Starting price: CiviCRM at Free vs Freshsales at $9/mo. CiviCRM has 12 unique features while Freshsales has 75 unique features, with 0 features in common.
| CiviCRM | Freshsales | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 12 | 75 |
| AI-Powered Features | 0 | 11 |
| Starting Price | Free | $9/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 4 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 95% |
Feature Comparison by Category
AI (0 vs 11)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI | ||
| Sales Emails by Freddy AI |
Analytics (0 vs 6)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Attribution Reports | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Standard Reports | ||
| Win-loss Analysis |
Automation (0 vs 5)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| Sales Sequences | ||
| Workflows for Custom Modules |
Case Management (1 vs 0)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Case Management |
Communication (0 vs 11)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Phone Integration | ||
| SMS Integration | ||
| WhatsApp Business Integration |
Communications (1 vs 0)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Constituent Communications |
Context (0 vs 5)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Core CRM (1 vs 0)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Contact Management |
Customization (0 vs 11)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Data Management (1 vs 0)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Bulk Data Updates |
Email Marketing (1 vs 0)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| CiviMail |
Events (1 vs 0)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Event Management |
Fundraising (3 vs 0)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Contribution Pages | ||
| Donor Base Management | ||
| Peer to Peer Fundraising |
Integrations (0 vs 3)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Marketing Automation (0 vs 7)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Membership (1 vs 0)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Membership Management |
Messaging (1 vs 0)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Bulk Messaging |
Mobile (0 vs 7)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (0 vs 7)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Productivity (0 vs 2)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| CPQ License | ||
| Task Management |
Reporting (1 vs 0)
| Feature | CiviCRM | Freshsales |
|---|---|---|
| Detailed Reporting |
Unique Features
Only in CiviCRM (12)
Case Management
Constituent Communications
Contact Management
Bulk Data Updates
CiviMail
Event Management
Contribution Pages
Donor Base Management
Peer to Peer Fundraising
Membership Management
Bulk Messaging
Detailed Reporting
Only in Freshsales (75)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Win-loss Analysis
Advanced Workflows
Auto-assignment Rules
Basic Workflows
+ 55 more unique features
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