Webex vs Zoom
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Webex offers more features (50 vs 45) and fewer integrations (6 vs 25). Starting price: Webex at Free vs Zoom at $15.99/mo. Webex has 49 unique features while Zoom has 44 unique features, with 1 features in common.
| Webex | Zoom | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 50 | 45 |
| AI-Powered Features | 13 | 7 |
| Starting Price | Free | $15.99/mo |
| Pricing Tiers | 2 | 4 |
| Integrations | 6 | 25 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 73% |
Feature Comparison by Category
AI Features (0 vs 4)
| Feature | Webex | Zoom |
|---|---|---|
| Auto Transcription | ||
| Intelligent Recording | ||
| Meeting Summary | ||
| Noise Suppression |
Accessibility (0 vs 3)
| Feature | Webex | Zoom |
|---|---|---|
| Accessibility Features | ||
| Closed Captions | ||
| Translation |
Administration (0 vs 2)
| Feature | Webex | Zoom |
|---|---|---|
| Admin Console | ||
| Role-Based Access Control |
Analytics (0 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| Analytics & Reports |
Appearance (0 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| Virtual Backgrounds |
Artificial Intelligence (3 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| AI Assistant | ||
| Camera Intelligence | ||
| Webex AI |
Asynchronous Communication (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Video Messaging |
Audio Processing (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Advanced Noise Cancellation |
Collaboration (0 vs 3)
| Feature | Webex | Zoom |
|---|---|---|
| Annotation Tools | ||
| Directory | ||
| Whiteboard |
Collaboration Tools (2 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Screen Sharing | ||
| Whiteboarding |
Communication (0 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| Chat & Instant Messaging |
Core (0 vs 3)
| Feature | Webex | Zoom |
|---|---|---|
| HD Video Conferencing | ||
| Recording & Playback | ||
| Screen Sharing |
Customer Experience (5 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| AI Agent | ||
| AI Assistant for Contact Center | ||
| CPaaS | ||
| Cloud Contact Center | ||
| Workforce Optimization |
Customization (0 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| Custom Branding |
Display (0 vs 4)
| Feature | Webex | Zoom |
|---|---|---|
| Gallery View | ||
| Smart Gallery | ||
| Speaker View | ||
| Spotlight Video |
Engagement (0 vs 3)
| Feature | Webex | Zoom |
|---|---|---|
| Breakout Rooms | ||
| Poll & Q&A | ||
| Reactions & Nonverbals |
Engagement Tools (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Polling |
Events & Webinars (2 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Events | ||
| Webinars |
Hardware (13 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| B&O Cisco 950 | ||
| Cameras | ||
| Ceiling Microphone Pro | ||
| Desk Devices | ||
| Desk Phone 9800 Series | ||
| Desk Pro G2 | ||
| Digital Whiteboards | ||
| Headsets | ||
| Phones | ||
| Room Accessories | ||
| Room Devices | ||
| Room Kit Pro G2 | ||
| Room Vision PTZ | ||
| Zoom Rooms |
Integration (2 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| Devices for Microsoft Teams | ||
| Interoperability | ||
| Unified Experience |
Integrations (2 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| App Integration | ||
| Calendar Service Integration |
Management & Administration (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Control Hub |
Network Monitoring (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| ThousandEyes Integration |
Phone (0 vs 7)
| Feature | Webex | Zoom |
|---|---|---|
| Call Hold & Resume | ||
| Call Recording | ||
| Call Routing | ||
| Call Transfer | ||
| Phone Conferencing | ||
| VoIP Calling | ||
| Voicemail |
Platform (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| RoomOS |
Presence (0 vs 2)
| Feature | Webex | Zoom |
|---|---|---|
| Do Not Disturb | ||
| Presence Status |
Recording & Playback (2 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Cloud Recording | ||
| Local Recording |
Scheduling (0 vs 2)
| Feature | Webex | Zoom |
|---|---|---|
| Recurring Meetings | ||
| Schedule Meetings |
Security (1 vs 4)
| Feature | Webex | Zoom |
|---|---|---|
| Advanced Security | ||
| End-to-End Encryption | ||
| Meeting Lock | ||
| Single Sign-On | ||
| Waiting Room |
Security & Compliance (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| FedRAMP Authorization |
Support (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Basic Support |
Team Communication (2 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Messaging | ||
| Unlimited Messaging |
Technology (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| AV over IP for Conferencing |
Video Conferencing (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Meetings |
Video Content (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Vidcast |
Voice Communication (3 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Calling | ||
| PSTN Calling | ||
| Toll Dial-In |
Voice Technology (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| VoIP |
Webinar (0 vs 2)
| Feature | Webex | Zoom |
|---|---|---|
| Live Streaming | ||
| Webinar Hosting |
Workspace Management (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Workspace Designer |
Unique Features
Only in Webex (49)
AI Assistant
Camera Intelligence
Webex AI
Video Messaging
Advanced Noise Cancellation
Whiteboarding
AI Agent
AI Assistant for Contact Center
Cloud Contact Center
CPaaS
Workforce Optimization
Polling
Events
Webinars
B&O Cisco 950
Cameras
Ceiling Microphone Pro
Desk Devices
Desk Phone 9800 Series
Desk Pro G2
+ 29 more unique features
Only in Zoom (44)
Accessibility Features
Closed Captions
Translation
Admin Console
Role-Based Access Control
Auto Transcription
Intelligent Recording
Meeting Summary
Noise Suppression
Analytics & Reports
Virtual Backgrounds
Annotation Tools
Directory
Whiteboard
Chat & Instant Messaging
HD Video Conferencing
Recording & Playback
Custom Branding
Gallery View
Smart Gallery
+ 24 more unique features
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