Cisco Contact Center vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Cisco Contact Center offers fewer features (16 vs 70) and fewer integrations (4 vs 14). Starting price: Cisco Contact Center at Contact Sales vs Hiver at $25/mo. Cisco Contact Center has 16 unique features while Hiver has 70 unique features, with 0 features in common.
| Cisco Contact Center | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 16 | 70 |
| AI-Powered Features | 3 | 14 |
| Starting Price | Contact Sales | $25/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 4 | 14 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 95% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| AI-Powered Cognitive Agent Experiences | ||
| Intelligent Customer Journeys | ||
| Webex Contact Center AI |
Analytics (0 vs 8)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Architecture (1 vs 0)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Open Flexible Cloud Architecture |
Automation (0 vs 12)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
Channels (0 vs 4)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (0 vs 7)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Deployment (5 vs 0)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Cisco Unified Contact Center Enterprise | ||
| Cisco Unified Contact Center Express | ||
| Cloud Contact Center | ||
| Webex Contact Center | ||
| Webex Contact Center Enterprise |
Hiver AI (0 vs 13)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (1 vs 0)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Application Integrations |
Licensing (2 vs 0)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Cisco Collaboration Flex Plan | ||
| Cisco Flex Plan for Contact Center |
Management (1 vs 0)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Seamless Management and User Experiences |
Security (0 vs 2)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (0 vs 3)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (2 vs 3)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance | ||
| Technical Support | ||
| Training & Certification |
Team Management (0 vs 4)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Workforce Management (1 vs 0)
| Feature | Cisco Contact Center | Hiver |
|---|---|---|
| Webex Workforce Optimization |
Unique Features
Only in Cisco Contact Center (16)
AI-Powered Cognitive Agent Experiences
Intelligent Customer Journeys
Webex Contact Center AI
Open Flexible Cloud Architecture
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Express
Cloud Contact Center
Webex Contact Center
Webex Contact Center Enterprise
Application Integrations
Cisco Collaboration Flex Plan
Cisco Flex Plan for Contact Center
Seamless Management and User Experiences
Technical Support
Training & Certification
Webex Workforce Optimization
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
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