Cincopa vs LiveAgent
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Cincopa offers fewer features (48 vs 165) and more integrations (28 vs 0). Starting price: Cincopa at $25/mo vs LiveAgent at $19/mo. Cincopa has 47 unique features while LiveAgent has 164 unique features, with 1 features in common.
| Cincopa | LiveAgent | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 48 | 165 |
| AI-Powered Features | 1 | 11 |
| Starting Price | $25/mo | $19/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 28 | 0 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (1 vs 3)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot | ||
| AI-Powered Auto-Transcript |
Accessibility (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Video Subtitles & Closed Captions |
Administration (0 vs 1)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Custom Roles |
Analytics (4 vs 4)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Advanced Video Analytics | ||
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Google Analytics Integration | ||
| Online Visitors | ||
| Traffic & Storage Statistics | ||
| Video Heatmaps | ||
| Website Visitor Tracking |
Automation (0 vs 5)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Event Rules | ||
| Time Rules | ||
| To Solve Algorithm |
Branding (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Custom Branding |
CRM (0 vs 4)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (0 vs 8)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (0 vs 3)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Internal Calls | ||
| Internal Chat | ||
| Notes |
Communication (0 vs 22)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View | ||
| Social Media Support |
Community Platform (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| CincoTube |
Compliance (0 vs 2)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Audit Log | ||
| GDPR Compliance |
Configuration (0 vs 5)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (0 vs 4)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Content Management (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Centralized Video Library |
Customization (2 vs 13)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Advanced Player Customization | ||
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customization of System Email Templates | ||
| Video Call Widgets Customization | ||
| Video Chapters |
Design (2 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| 100+ Responsive Templates | ||
| Grid Effects & Shapes |
Developer Tools (2 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| REST & GraphQL API | ||
| Video API |
Editing Tools (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Image Editor |
Email Marketing (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Email Marketing Integration |
Engagement (0 vs 2)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Enterprise (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Multi-Tenant Account Structure |
Feedback (0 vs 4)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
Gamification (0 vs 3)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (0 vs 1)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Hardware IP Phone Support |
History (0 vs 2)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (1 vs 1)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| CDN Content Delivery | ||
| Multiple Data Centers |
Integration (2 vs 3)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| API Keys | ||
| Click to Email | ||
| Custom-Built Integrations | ||
| Easy Embedding | ||
| Web Contact Cards |
Interactivity (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Annotations & Call to Action |
Internationalization (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Multi-Language Audio |
Knowledge Management (0 vs 2)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Landing Pages (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Pages |
Lead Generation (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Email Collection & Lead Generation |
Learning Management (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| LMS Platform Integration |
Live Video (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Live Streaming |
Localization (0 vs 2)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Management (1 vs 9)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Call Device Scheduling | ||
| Chat Distribution | ||
| Digital Asset Management Dashboard | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Media Players (3 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Audio Player | ||
| Chromecast Integration | ||
| Players & Galleries |
Mobile (1 vs 5)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Android App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| Mobile-Friendly Templates | ||
| iOS App | ||
| iPhone/Android Apps |
Monetization (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| VAST Video Ads |
Notification (0 vs 2)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Optimization (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Video Thumbnails |
Organization (1 vs 2)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Departments | ||
| Multimedia Albums | ||
| Tags |
Productivity (0 vs 5)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (0 vs 2)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reporting (0 vs 17)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Department Report | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards | ||
| SLA Compliance Report | ||
| SLA Log Report | ||
| Tag Reports | ||
| Ticket Export |
SEO (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Built-in SEO |
Sales Tools (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Video Messaging |
Security (7 vs 6)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| 2-Step Verification | ||
| Ban IPs | ||
| Domain Lock | ||
| Email Whitelisting | ||
| HTTPS Encryption | ||
| IP & Domain Lock | ||
| Password Protection | ||
| Password Validator and Audit Log | ||
| Right Click Protection | ||
| SPAM Filters | ||
| Security & Encryption | ||
| Single Sign-On (SSO) | ||
| User Login & SSO/SAML |
Self-Service (0 vs 3)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Support (1 vs 13)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| AI Configuration Service | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Chatbot Setup Service | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| IVR Setup Service | ||
| Priority Support | ||
| Product Setup Training | ||
| Scheduled Release Management | ||
| Service Review Call and Reports |
Team Management (2 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Client Center | ||
| Multi-User Team Account |
Ticket Management (0 vs 7)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Visualization (1 vs 0)
| Feature | Cincopa | LiveAgent |
|---|---|---|
| Video Timeline |
Unique Features
Only in Cincopa (47)
Video Subtitles & Closed Captions
AI-Powered Auto-Transcript
Advanced Video Analytics
Google Analytics Integration
Traffic & Storage Statistics
Video Heatmaps
Custom Branding
CincoTube
Centralized Video Library
Advanced Player Customization
Video Chapters
100+ Responsive Templates
Grid Effects & Shapes
REST & GraphQL API
Video API
Image Editor
Email Marketing Integration
Multi-Tenant Account Structure
CDN Content Delivery
Custom-Built Integrations
+ 27 more unique features
Only in LiveAgent (164)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 144 more unique features
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