Ivanti Neurons vs Deskpro
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Ivanti Neurons offers fewer features (17 vs 110) and fewer integrations (0 vs 10). Starting price: Ivanti Neurons at Contact Sales vs Deskpro at $39/mo. Ivanti Neurons has 17 unique features while Deskpro has 110 unique features, with 0 features in common.
| Ivanti Neurons | Deskpro | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 17 | 110 |
| AI-Powered Features | 7 | 16 |
| Starting Price | Contact Sales | $39/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 0 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (0 vs 16)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Administration (0 vs 3)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics (1 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Analytics and Insights |
Asset Management (1 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| IT Asset Management (ITAM) |
Automation (2 vs 11)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| AI and Automation Workflows | ||
| Auto Responses | ||
| Bot Flows | ||
| Bot Library | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (0 vs 9)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (0 vs 2)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (0 vs 7)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Configuration (1 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Highly Configurable Interface |
Customization (0 vs 4)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (0 vs 4)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Development (1 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| No-Code Platform |
Endpoint Management (2 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Autonomous Endpoint Management | ||
| Endpoint Management and Security |
Infrastructure (0 vs 3)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integrations (0 vs 6)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Mobile (0 vs 1)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Mobile Apps |
Patch Management (1 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Risk-Based Patch Prioritization |
Reporting (0 vs 8)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Risk Management (1 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Exposure Management |
Security (2 vs 6)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| Network Security & Access Management | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication | ||
| Zero Trust Security Approach |
Self-Service (0 vs 11)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Service Management (1 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| IT Service Management (ITSM) |
Support (0 vs 6)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (0 vs 1)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Lite Agents |
Ticketing (0 vs 12)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
User Experience (1 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Digital Employee Experience (DEX) |
User Management (1 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| User and Agent Management |
Workflow Management (2 vs 0)
| Feature | Ivanti Neurons | Deskpro |
|---|---|---|
| Connected Workflows | ||
| Visual Workflow Builder |
Unique Features
Only in Ivanti Neurons (17)
Analytics and Insights
IT Asset Management (ITAM)
AI and Automation Workflows
Bot Library
Highly Configurable Interface
No-Code Platform
Autonomous Endpoint Management
Endpoint Management and Security
Risk-Based Patch Prioritization
Exposure Management
Network Security & Access Management
Zero Trust Security Approach
IT Service Management (ITSM)
Digital Employee Experience (DEX)
User and Agent Management
Connected Workflows
Visual Workflow Builder
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
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