Chatra vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chatra offers fewer features (12 vs 64) and fewer integrations (4 vs 15). Starting price: Chatra at Free vs JivoChat at $28/mo. Chatra has 10 unique features while JivoChat has 62 unique features, with 2 features in common.
| Chatra | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 12 | 64 |
| AI-Powered Features | 1 | 5 |
| Starting Price | Free | $28/mo |
| Pricing Tiers | 1 | 4 |
| Integrations | 4 | 15 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 60% | 95% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Chatra | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant |
Analytics (1 vs 6)
| Feature | Chatra | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Chatra | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (1 vs 4)
| Feature | Chatra | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (0 vs 1)
| Feature | Chatra | JivoChat |
|---|---|---|
| JivoChat CRM |
Collaboration (0 vs 1)
| Feature | Chatra | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (3 vs 8)
| Feature | Chatra | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| Email Messaging | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Personal Messaging | ||
| Team Chats | ||
| Video Calls |
Compliance (1 vs 0)
| Feature | Chatra | JivoChat |
|---|---|---|
| Consent Management |
Customization (0 vs 2)
| Feature | Chatra | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Dashboard (1 vs 0)
| Feature | Chatra | JivoChat |
|---|---|---|
| Multichannel Dashboard |
Data Management (0 vs 1)
| Feature | Chatra | JivoChat |
|---|---|---|
| Chat History Storage |
Engagement (0 vs 3)
| Feature | Chatra | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (0 vs 4)
| Feature | Chatra | JivoChat |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (1 vs 3)
| Feature | Chatra | JivoChat |
|---|---|---|
| Contact Collection | ||
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (0 vs 4)
| Feature | Chatra | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | Chatra | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Chatra | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Mobile (1 vs 0)
| Feature | Chatra | JivoChat |
|---|---|---|
| Mobile Apps |
Organization (0 vs 2)
| Feature | Chatra | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Chatra | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | Chatra | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | Chatra | JivoChat |
|---|---|---|
| Export Reports to Excel |
Sales (1 vs 0)
| Feature | Chatra | JivoChat |
|---|---|---|
| Sales Features |
Security (0 vs 5)
| Feature | Chatra | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (2 vs 2)
| Feature | Chatra | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Facebook Messaging | ||
| Instagram Integration | ||
| Instagram Messaging |
Unique Features
Only in Chatra (10)
Email Messaging
Live Chat
Personal Messaging
Consent Management
Multichannel Dashboard
Contact Collection
Mobile Apps
Sales Features
Facebook Messaging
Instagram Messaging
Only in JivoChat (62)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
Live Chat for Mobile Apps
Live Chat for Websites
+ 42 more unique features
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