Chatra vs HappyFox
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chatra offers fewer features (12 vs 121) and fewer integrations (4 vs 104). Starting price: Chatra at Free vs HappyFox at Contact Sales. Chatra has 11 unique features while HappyFox has 120 unique features, with 1 features in common.
| Chatra | HappyFox | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 12 | 121 |
| AI-Powered Features | 1 | 4 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 1 | 4 |
| Integrations | 4 | 104 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 60% | 100% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | Chatra | HappyFox |
|---|---|---|
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
Analytics (1 vs 0)
| Feature | Chatra | HappyFox |
|---|---|---|
| Real-time Visitor Monitoring |
Automation (1 vs 3)
| Feature | Chatra | HappyFox |
|---|---|---|
| Canned Actions (Macros) | ||
| Chatbots | ||
| Smart Rule Automation | ||
| Workflows |
Collaboration (0 vs 1)
| Feature | Chatra | HappyFox |
|---|---|---|
| External Ticket Sharing |
Communication (3 vs 2)
| Feature | Chatra | HappyFox |
|---|---|---|
| Email Messaging | ||
| Email Notifications | ||
| Live Chat | ||
| Personal Messaging |
Compliance (1 vs 2)
| Feature | Chatra | HappyFox |
|---|---|---|
| Consent Management | ||
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (0 vs 5)
| Feature | Chatra | HappyFox |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (0 vs 1)
| Feature | Chatra | HappyFox |
|---|---|---|
| Help Desk |
Customization (0 vs 4)
| Feature | Chatra | HappyFox |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Dashboard (1 vs 0)
| Feature | Chatra | HappyFox |
|---|---|---|
| Multichannel Dashboard |
Email (0 vs 2)
| Feature | Chatra | HappyFox |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (0 vs 1)
| Feature | Chatra | HappyFox |
|---|---|---|
| Satisfaction Surveys |
IT Operations (0 vs 4)
| Feature | Chatra | HappyFox |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (0 vs 2)
| Feature | Chatra | HappyFox |
|---|---|---|
| REST API | ||
| Webhooks |
Knowledge Management (0 vs 9)
| Feature | Chatra | HappyFox |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Lead Generation (1 vs 0)
| Feature | Chatra | HappyFox |
|---|---|---|
| Contact Collection |
Localization (0 vs 2)
| Feature | Chatra | HappyFox |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (0 vs 10)
| Feature | Chatra | HappyFox |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Mobile (1 vs 2)
| Feature | Chatra | HappyFox |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Apps | ||
| Mobile Asset Manager App |
Organization (0 vs 2)
| Feature | Chatra | HappyFox |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (0 vs 2)
| Feature | Chatra | HappyFox |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Reporting (0 vs 23)
| Feature | Chatra | HappyFox |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Sales (1 vs 0)
| Feature | Chatra | HappyFox |
|---|---|---|
| Sales Features |
Security (0 vs 14)
| Feature | Chatra | HappyFox |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Social Media (2 vs 0)
| Feature | Chatra | HappyFox |
|---|---|---|
| Facebook Messaging | ||
| Instagram Messaging |
Storage (0 vs 2)
| Feature | Chatra | HappyFox |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (0 vs 6)
| Feature | Chatra | HappyFox |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Ticketing (0 vs 17)
| Feature | Chatra | HappyFox |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (0 vs 1)
| Feature | Chatra | HappyFox |
|---|---|---|
| HappyFox University |
Unique Features
Only in Chatra (11)
Real-time Visitor Monitoring
Chatbots
Email Messaging
Personal Messaging
Consent Management
Multichannel Dashboard
Contact Collection
Mobile Apps
Sales Features
Facebook Messaging
Instagram Messaging
Only in HappyFox (120)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
Customizable Support Widget
+ 100 more unique features
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