Chatra vs Comm100
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chatra offers fewer features (12 vs 131) and fewer integrations (4 vs 12). Starting price: Chatra at Free vs Comm100 at $39/mo. Chatra has 11 unique features while Comm100 has 130 unique features, with 1 features in common.
| Chatra | Comm100 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 12 | 131 |
| AI-Powered Features | 1 | 6 |
| Starting Price | Free | $39/mo |
| Pricing Tiers | 1 | 15 |
| Integrations | 4 | 12 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Chatra | Comm100 |
|---|---|---|
| AI Agent | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA |
Analytics (1 vs 22)
| Feature | Chatra | Comm100 |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics | ||
| Post-chat Survey Report | ||
| Pre-chat Survey Report |
Authentication (0 vs 3)
| Feature | Chatra | Comm100 |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (1 vs 1)
| Feature | Chatra | Comm100 |
|---|---|---|
| Auto End Chats | ||
| Chatbots |
Collaboration (0 vs 1)
| Feature | Chatra | Comm100 |
|---|---|---|
| Internal Notes |
Communication (3 vs 9)
| Feature | Chatra | Comm100 |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| Email Messaging | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Personal Messaging | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (1 vs 3)
| Feature | Chatra | Comm100 |
|---|---|---|
| Audit Logs | ||
| Consent Management | ||
| Credit Card Masking | ||
| Restricted Words |
Customization (0 vs 6)
| Feature | Chatra | Comm100 |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Dashboard (1 vs 0)
| Feature | Chatra | Comm100 |
|---|---|---|
| Multichannel Dashboard |
Data Collection (0 vs 4)
| Feature | Chatra | Comm100 |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (0 vs 2)
| Feature | Chatra | Comm100 |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Deployment (0 vs 2)
| Feature | Chatra | Comm100 |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Efficiency (0 vs 7)
| Feature | Chatra | Comm100 |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (0 vs 4)
| Feature | Chatra | Comm100 |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (0 vs 1)
| Feature | Chatra | Comm100 |
|---|---|---|
| Visitor Rating |
Integration (0 vs 3)
| Feature | Chatra | Comm100 |
|---|---|---|
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding |
Lead Generation (1 vs 0)
| Feature | Chatra | Comm100 |
|---|---|---|
| Contact Collection |
Management (0 vs 10)
| Feature | Chatra | Comm100 |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (0 vs 1)
| Feature | Chatra | Comm100 |
|---|---|---|
| Dynamic Chat Campaigns |
Mobile (1 vs 4)
| Feature | Chatra | Comm100 |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Apps | ||
| Mobile Chat Button | ||
| Mobile SDK |
Notifications (0 vs 2)
| Feature | Chatra | Comm100 |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (0 vs 1)
| Feature | Chatra | Comm100 |
|---|---|---|
| Queue Management |
Personalization (0 vs 8)
| Feature | Chatra | Comm100 |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Routing (0 vs 7)
| Feature | Chatra | Comm100 |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Sales (1 vs 0)
| Feature | Chatra | Comm100 |
|---|---|---|
| Sales Features |
Security (0 vs 7)
| Feature | Chatra | Comm100 |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Role-based Access Control | ||
| TLS Encryption |
Self-Service (0 vs 2)
| Feature | Chatra | Comm100 |
|---|---|---|
| Booking | ||
| Knowledge Base |
Social Media (2 vs 0)
| Feature | Chatra | Comm100 |
|---|---|---|
| Facebook Messaging | ||
| Instagram Messaging |
Support (0 vs 5)
| Feature | Chatra | Comm100 |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Targeting (0 vs 3)
| Feature | Chatra | Comm100 |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Tools (0 vs 2)
| Feature | Chatra | Comm100 |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (0 vs 5)
| Feature | Chatra | Comm100 |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Unique Features
Only in Chatra (11)
Real-time Visitor Monitoring
Chatbots
Email Messaging
Personal Messaging
Consent Management
Multichannel Dashboard
Contact Collection
Mobile Apps
Sales Features
Facebook Messaging
Instagram Messaging
Only in Comm100 (130)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 110 more unique features
Want to build your own alternative to Chatra or Comm100?
Analyze it with Reap