Chatlio vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chatlio offers fewer features (25 vs 70) and fewer integrations (3 vs 14). Starting price: Chatlio at $29/mo vs Hiver at $25/mo. Chatlio has 24 unique features while Hiver has 69 unique features, with 1 features in common.
| Chatlio | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 25 | 70 |
| AI-Powered Features | 0 | 14 |
| Starting Price | $29/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 3 | 14 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
Analytics (0 vs 8)
| Feature | Chatlio | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | Chatlio | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (4 vs 12)
| Feature | Chatlio | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Offline Mode | ||
| Rule-based Automations | ||
| Saved Replies | ||
| Scheduled Automations | ||
| Skill-based Routing | ||
| Slack Status Checking |
Channels (0 vs 4)
| Feature | Chatlio | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (1 vs 7)
| Feature | Chatlio | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Multi-operator Support | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Configuration (4 vs 0)
| Feature | Chatlio | Hiver |
|---|---|---|
| Multi-domain Support | ||
| Multiple Widgets | ||
| Operating Hours | ||
| Unlimited Domains |
Customer Intelligence (3 vs 0)
| Feature | Chatlio | Hiver |
|---|---|---|
| Custom Customer Data | ||
| Customer Location Data | ||
| Visitor Information Query |
Customization (4 vs 0)
| Feature | Chatlio | Hiver |
|---|---|---|
| Customizable Chat Widget | ||
| Operator Name Display | ||
| Remove Powered By Link | ||
| White Label Widget |
Data Management (2 vs 0)
| Feature | Chatlio | Hiver |
|---|---|---|
| Chat History & Persistence | ||
| Transcript Export |
Hiver AI (0 vs 13)
| Feature | Chatlio | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Infrastructure (1 vs 0)
| Feature | Chatlio | Hiver |
|---|---|---|
| Unlimited Bandwidth |
Integration (3 vs 0)
| Feature | Chatlio | Hiver |
|---|---|---|
| Chat Widget Integration | ||
| Slack Integration | ||
| Webhooks |
Lead Management (2 vs 0)
| Feature | Chatlio | Hiver |
|---|---|---|
| Lead Qualification | ||
| Pre-chat Questions |
Organization (1 vs 0)
| Feature | Chatlio | Hiver |
|---|---|---|
| Channel Auto-archiving |
Security (0 vs 2)
| Feature | Chatlio | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (0 vs 3)
| Feature | Chatlio | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (0 vs 3)
| Feature | Chatlio | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (0 vs 4)
| Feature | Chatlio | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Chatlio | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in Chatlio (24)
Offline Mode
Saved Replies
Slack Status Checking
Triggers & Automessages
Multi-operator Support
Multi-domain Support
Multiple Widgets
Operating Hours
Unlimited Domains
Custom Customer Data
Customer Location Data
Visitor Information Query
Customizable Chat Widget
Operator Name Display
Remove Powered By Link
White Label Widget
Chat History & Persistence
Transcript Export
Unlimited Bandwidth
Chat Widget Integration
+ 4 more unique features
Only in Hiver (69)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 49 more unique features
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