Chatfuel vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chatfuel offers fewer features (48 vs 64) and fewer integrations (9 vs 15). Starting price: Chatfuel at $23.99/mo vs JivoChat at $28/mo. Chatfuel has 47 unique features while JivoChat has 63 unique features, with 1 features in common.
| Chatfuel | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 48 | 64 |
| AI-Powered Features | 5 | 5 |
| Starting Price | $23.99/mo | $28/mo |
| Pricing Tiers | 2 | 4 |
| Integrations | 9 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (5 vs 2)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Appointment Booking | ||
| AI Assistant | ||
| AI FAQ Answering | ||
| AI Lead Qualification | ||
| AI Order Placement | ||
| Chatbots |
Analytics (0 vs 6)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (10 vs 4)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Comments Auto-reply | ||
| Facebook Automation | ||
| Flow Builder | ||
| Flow Triggering from Live Chat | ||
| Instagram Automation | ||
| Keyword-based Automation | ||
| Reels Auto-reply | ||
| Story Auto-reply | ||
| TikTok Automation | ||
| WhatsApp Automation |
CRM (3 vs 1)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Built-in CRM | ||
| Contact Attributes | ||
| Contact Management | ||
| JivoChat CRM |
Collaboration (0 vs 1)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (4 vs 8)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Callback Feature | ||
| Direct Messages | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Mobile Inbox App | ||
| Team Chats | ||
| Video Calls | ||
| Website Chat |
Customer Experience (3 vs 0)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Feedback Collection | ||
| Order Tracking | ||
| Returns and Refunds Management |
Customization (0 vs 2)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Chat History Storage |
Engagement (0 vs 3)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (0 vs 4)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (5 vs 3)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Click-to-Chat Ads | ||
| Contact Collection Forms | ||
| Dynamic QR Codes | ||
| Messenger Links | ||
| Offline Contact Form | ||
| Pre-chat Forms | ||
| WhatsApp Capture Popup | ||
| WhatsApp Chat Button |
Management (0 vs 4)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (5 vs 2)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Audience Segmentation | ||
| Broadcasts | ||
| Chat Campaigns | ||
| Jivo Marketing | ||
| New Product Launch Campaigns | ||
| Promotions | ||
| Segmentation |
Messaging (0 vs 5)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Notifications (1 vs 0)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Appointment Notifications |
Organization (0 vs 2)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Export Reports to Excel |
Sales (3 vs 0)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Cross-sell & Upsell | ||
| Product Recommendations | ||
| Repeat Order Encouragement |
Security (1 vs 5)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Compliance | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Services (1 vs 0)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Custom Bot Building |
Social Media (0 vs 2)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (2 vs 0)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Complaint Management | ||
| Customer Support |
Team Collaboration (2 vs 0)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Agent Assignment | ||
| Shared Inbox |
Tools (3 vs 0)
| Feature | Chatfuel | JivoChat |
|---|---|---|
| Bot Templates | ||
| WhatsApp Link Generator | ||
| WhatsApp Website Button |
Unique Features
Only in Chatfuel (47)
AI Appointment Booking
AI FAQ Answering
AI Lead Qualification
AI Order Placement
Comments Auto-reply
Facebook Automation
Flow Builder
Flow Triggering from Live Chat
Instagram Automation
Keyword-based Automation
Reels Auto-reply
Story Auto-reply
TikTok Automation
WhatsApp Automation
Direct Messages
Live Chat
Mobile Inbox App
Website Chat
Built-in CRM
Contact Attributes
+ 27 more unique features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
Live Chat for Mobile Apps
+ 43 more unique features
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