Chatfuel vs HappyFox
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chatfuel offers fewer features (48 vs 121) and fewer integrations (9 vs 104). Starting price: Chatfuel at $23.99/mo vs HappyFox at Contact Sales. Chatfuel has 47 unique features while HappyFox has 120 unique features, with 1 features in common.
| Chatfuel | HappyFox | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 48 | 121 |
| AI-Powered Features | 5 | 4 |
| Starting Price | $23.99/mo | Contact Sales |
| Pricing Tiers | 2 | 4 |
| Integrations | 9 | 104 |
| Shared Features | 1 | |
| Shared Integrations | 4 | |
| Data Quality | 80% | 100% |
Feature Comparison by Category
AI (5 vs 4)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| AI Appointment Booking | ||
| AI FAQ Answering | ||
| AI Lead Qualification | ||
| AI Order Placement | ||
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| Chatbots | ||
| HappyFox AI |
Automation (10 vs 3)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Canned Actions (Macros) | ||
| Comments Auto-reply | ||
| Facebook Automation | ||
| Flow Builder | ||
| Flow Triggering from Live Chat | ||
| Instagram Automation | ||
| Keyword-based Automation | ||
| Reels Auto-reply | ||
| Smart Rule Automation | ||
| Story Auto-reply | ||
| TikTok Automation | ||
| WhatsApp Automation | ||
| Workflows |
CRM (3 vs 0)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Built-in CRM | ||
| Contact Attributes | ||
| Contact Management |
Collaboration (0 vs 1)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| External Ticket Sharing |
Communication (4 vs 2)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Direct Messages | ||
| Email Notifications | ||
| Live Chat | ||
| Mobile Inbox App | ||
| Website Chat |
Compliance (0 vs 2)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (0 vs 5)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (0 vs 1)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Help Desk |
Customer Experience (3 vs 0)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Feedback Collection | ||
| Order Tracking | ||
| Returns and Refunds Management |
Customization (0 vs 4)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Email (0 vs 2)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (0 vs 1)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Satisfaction Surveys |
IT Operations (0 vs 4)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (0 vs 2)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| REST API | ||
| Webhooks |
Knowledge Management (0 vs 9)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Lead Generation (5 vs 0)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Click-to-Chat Ads | ||
| Dynamic QR Codes | ||
| Messenger Links | ||
| WhatsApp Capture Popup | ||
| WhatsApp Chat Button |
Localization (0 vs 2)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (0 vs 10)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Marketing (5 vs 0)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Audience Segmentation | ||
| Broadcasts | ||
| New Product Launch Campaigns | ||
| Promotions | ||
| Segmentation |
Mobile (0 vs 2)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Notifications (1 vs 0)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Appointment Notifications |
Organization (0 vs 2)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (0 vs 2)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Reporting (0 vs 23)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Sales (3 vs 0)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Cross-sell & Upsell | ||
| Product Recommendations | ||
| Repeat Order Encouragement |
Security (1 vs 14)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| GDPR Compliance | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Services (1 vs 0)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Custom Bot Building |
Storage (0 vs 2)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (2 vs 6)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Complaint Management | ||
| Customer Success Manager | ||
| Customer Support | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Team Collaboration (2 vs 0)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Agent Assignment | ||
| Shared Inbox |
Ticketing (0 vs 17)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Tools (3 vs 0)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| Bot Templates | ||
| WhatsApp Link Generator | ||
| WhatsApp Website Button |
Training (0 vs 1)
| Feature | Chatfuel | HappyFox |
|---|---|---|
| HappyFox University |
Unique Features
Only in Chatfuel (47)
AI Appointment Booking
AI FAQ Answering
AI Lead Qualification
AI Order Placement
Chatbots
Comments Auto-reply
Facebook Automation
Flow Builder
Flow Triggering from Live Chat
Instagram Automation
Keyword-based Automation
Reels Auto-reply
Story Auto-reply
TikTok Automation
WhatsApp Automation
Direct Messages
Mobile Inbox App
Website Chat
Built-in CRM
Contact Attributes
+ 27 more unique features
Only in HappyFox (120)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
Customizable Support Widget
+ 100 more unique features
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