ChatBot by Text vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (80 vs 70) and fewer integrations (2 vs 14). Both start at $25/mo. ChatBot by Text has 79 unique features while Hiver has 69 unique features, with 1 features in common.
| ChatBot by Text | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 70 |
| AI-Powered Features | 21 | 14 |
| Starting Price | $25/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 2 | 14 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (20 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| AI Agent | ||
| AI Agent Resolutions | ||
| AI Avatars | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| Chat Summary | ||
| Chat Topics Insights | ||
| Context-aware Responses | ||
| Conversation History for Copilot | ||
| Custom Instructions | ||
| Human Takeover | ||
| Multilingual Support | ||
| Reply Suggestions | ||
| Similar Ticket Suggestions |
Analytics (6 vs 8)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Advanced Reporting | ||
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Dashboards | ||
| Message Delivery Tracking | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Apps (0 vs 5)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (6 vs 12)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automated Assignment | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| No-code Workflow Editor | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing | ||
| Smart Chat Routing |
CRM (3 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Customer Details | ||
| Customer List | ||
| First-party Data Collection |
Channels (0 vs 4)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (0 vs 7)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Communication (9 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Handoff to Human | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Multichannel Communication | ||
| Website Chat Widget |
Compliance (2 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Consent Management | ||
| Data Processing Configuration |
Customization (2 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Advanced Widget Customization | ||
| White-label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Unlimited Chat History |
Email Management (3 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates | ||
| Team Reply Addresses |
Hiver AI (0 vs 13)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (2 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| API Calls | ||
| MCP Server |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Contact Form |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Campaigns |
Organization (2 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Productivity (4 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Canned Responses | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Text App for Desktop |
Sales (2 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Cross-sell & Upsell | ||
| Lead Generation |
Security (1 vs 2)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Audit Logs | ||
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (0 vs 3)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Service Management (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Service Level Agreements (SLAs) |
Support (5 vs 3)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Legal Assistance | ||
| Onboarding Assistance | ||
| Security Assistance | ||
| Software Engineer Support |
Team Collaboration (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Internal Notes |
Team Management (3 vs 4)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Chat Supervision | ||
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Team Member Chat Takeover | ||
| Teams | ||
| Workload Distribution |
Ticketing (2 vs 9)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Ticket Priorities | ||
| Ticket Statuses | ||
| Tickets | ||
| Views |
Unique Features
Only in ChatBot by Text (79)
AI Agent
AI Agent Resolutions
AI Avatars
AI Canned Reply Suggestions
AI Text Editing
Chat Summary
Chat Topics Insights
Context-aware Responses
Conversation History for Copilot
Custom Instructions
Human Takeover
Multilingual Support
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Language Detection
Ticket Summary
Tone of Voice
UX Personalization
Advanced Reporting
+ 59 more unique features
Only in Hiver (69)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 49 more unique features
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