ChatBot by Text vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 37) and more integrations (6 vs 2). Starting price: ChatBot by Text at $25/mo vs Zendesk Talk at Contact Sales. ChatBot by Text has 83 unique features while Zendesk Talk has 37 unique features, with 0 features in common.
| ChatBot by Text | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 37 |
| AI-Powered Features | 26 | 9 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 3 | 9 |
| Integrations | 6 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (14 vs 5)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| AI Agent | ||
| AI Agents for Inbound Calls | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| Advanced AI Agents | ||
| Automatic Call Summarization and Transcription | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Copilot Add-on | ||
| Custom Instructions | ||
| MCP Server | ||
| Reply Suggestions |
Analytics (8 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| Chat Topics Insights | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Message Delivery Tracking | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Automation (7 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Automated Ticket Assignment | ||
| No-Code Workflow Builder | ||
| Smart Chat Routing | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
Call Management (0 vs 3)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Channels (1 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Multichannel Communication |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Coaching & Supervision (0 vs 2)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Compliance & Security (0 vs 1)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Core Functionality (0 vs 2)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Customization (5 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Unlimited Chat History |
Email Management (2 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Service Level Agreements (SLAs) |
Integration (1 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| API Access |
Integrations (0 vs 1)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Zendesk Marketplace Integration |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Contact Form |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Campaigns |
Monitoring & Analytics (0 vs 1)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Organization (2 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Phone Services (0 vs 6)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Quality Assurance (0 vs 1)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Reporting & Analytics (0 vs 2)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Sales (5 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 1)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Advanced Data Privacy and Protection Add-on | ||
| Audit Logs | ||
| Security Assistance |
Support (7 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Software Engineer Support | ||
| Ticketing System |
Team Management (4 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Chat Supervision | ||
| Internal Notes | ||
| Shared Inbox | ||
| Teams |
Technical Infrastructure (0 vs 3)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Tools (1 vs 0)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Text App for Desktop |
Workforce Management (0 vs 2)
| Feature | ChatBot by Text | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in ChatBot by Text (83)
AI Agent
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
+ 63 more unique features
Only in Zendesk Talk (37)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Queue Management
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
+ 17 more unique features
View ChatBot by Text details View Zendesk Talk details ChatBot by Text alternatives Zendesk Talk alternatives
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