ChatBot by Text vs Microsoft Dynamics 365 Customer Service
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 0) and more integrations (6 vs 0). Starting price: ChatBot by Text at $25/mo vs Microsoft Dynamics 365 Customer Service at Contact Sales. ChatBot by Text has 83 unique features while Microsoft Dynamics 365 Customer Service has 0 unique features, with 0 features in common.
| ChatBot by Text | Microsoft Dynamics 365 Customer Service | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 0 |
| AI-Powered Features | 26 | 0 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 6 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 10% |
Feature Comparison by Category
AI (14 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| AI Agent | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Custom Instructions | ||
| MCP Server | ||
| Reply Suggestions | ||
| Similar Ticket Suggestions | ||
| Tag Suggestions | ||
| Ticket Summary |
Analytics (8 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| Chat Topics Insights | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Message Delivery Tracking | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Automation (7 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Automated Ticket Assignment | ||
| No-Code Workflow Builder | ||
| Smart Chat Routing | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
Channels (1 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Multichannel Communication |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Customization (5 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Unlimited Chat History |
Email Management (2 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Service Level Agreements (SLAs) |
Integration (1 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| API Access |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Contact Form |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Campaigns |
Organization (2 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Sales (5 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Audit Logs | ||
| Security Assistance |
Support (7 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Software Engineer Support | ||
| Ticketing System |
Team Management (4 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Chat Supervision | ||
| Internal Notes | ||
| Shared Inbox | ||
| Teams |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Tools (1 vs 0)
| Feature | ChatBot by Text | Microsoft Dynamics 365 Customer Service |
|---|---|---|
| Text App for Desktop |
Unique Features
Only in ChatBot by Text (83)
AI Agent
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
+ 63 more unique features
Only in Microsoft Dynamics 365 Customer Service (0)
View ChatBot by Text details View Microsoft Dynamics 365 Customer Service details ChatBot by Text alternatives Microsoft Dynamics 365 Customer Service alternatives
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