ChatBot by Text vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 70) and fewer integrations (6 vs 14). Both start at $25/mo. ChatBot by Text has 81 unique features while Hiver has 68 unique features, with 2 features in common.
| ChatBot by Text | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 70 |
| AI-Powered Features | 26 | 14 |
| Starting Price | $25/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 6 | 14 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (14 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| AI Agent | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Custom Instructions | ||
| MCP Server | ||
| Reply Suggestions | ||
| Similar Ticket Suggestions | ||
| Tag Suggestions | ||
| Ticket Summary |
Analytics (8 vs 8)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Chat Topics Insights | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Dashboards | ||
| Message Delivery Tracking | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Visitor Tracking |
Apps (0 vs 5)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (7 vs 12)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automated Ticket Assignment | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| No-Code Workflow Builder | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing | ||
| Smart Chat Routing |
Channels (1 vs 4)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Live Chat | ||
| Multichannel Communication | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Collaboration (0 vs 7)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Customization (5 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Unlimited Chat History |
Email Management (2 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Service Level Agreements (SLAs) |
Hiver AI (0 vs 13)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| API Access |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Contact Form |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Campaigns |
Organization (2 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Sales (5 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 2)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Audit Logs | ||
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| Security Assistance |
Self-Service (0 vs 3)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (7 vs 3)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| 24/7 Support | ||
| Additional Success Services | ||
| Custom Build Hours | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Onboarding Assistance | ||
| Software Engineer Support | ||
| Ticketing System |
Team Management (4 vs 4)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Chat Supervision | ||
| Custom Roles | ||
| Internal Notes | ||
| Out of Office (OOO) | ||
| Shared Inbox | ||
| Team Management | ||
| Teams | ||
| Workload Distribution |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Ticketing (0 vs 9)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Tools (1 vs 0)
| Feature | ChatBot by Text | Hiver |
|---|---|---|
| Text App for Desktop |
Unique Features
Only in ChatBot by Text (81)
AI Agent
AI Canned Reply Suggestions
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
Visitor Tracking
+ 61 more unique features
Only in Hiver (68)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 48 more unique features
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