ChatBot by Text vs Gladly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 41) and fewer integrations (6 vs 30). Starting price: ChatBot by Text at $25/mo vs Gladly at $50/mo. ChatBot by Text has 79 unique features while Gladly has 37 unique features, with 4 features in common.
| ChatBot by Text | Gladly | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 41 |
| AI-Powered Features | 26 | 11 |
| Starting Price | $25/mo | $50/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 6 | 30 |
| Shared Features | 4 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 71% |
Feature Comparison by Category
AI (14 vs 2)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| AI Agent | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| AI-Powered Suggestions | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Custom Instructions | ||
| MCP Server | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Similar Ticket Suggestions | ||
| Tag Suggestions |
Agent Tools (0 vs 4)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Analytics (8 vs 7)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| Agent Performance Analytics | ||
| Chat Topics Insights | ||
| Conversation Analytics | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Message Delivery Tracking | ||
| Predictive Analytics | ||
| Real-time Reporting Dashboard | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Automation (7 vs 5)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Automated Ticket Assignment | ||
| Automated Workflows | ||
| Chatbot Builder | ||
| No-Code Workflow Builder | ||
| Omnichannel Routing | ||
| Scheduled Messages | ||
| Smart Chat Routing | ||
| Smart Routing | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
Channels (1 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Multichannel Communication |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Communication (0 vs 4)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Email Management | ||
| File Sharing | ||
| Multi-channel Messaging | ||
| Voice and Phone Integration |
Compliance (0 vs 1)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Compliance Reports |
Core (0 vs 2)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Customer Experience (0 vs 2)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (5 vs 1)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Custom Fields | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Unlimited Chat History |
Documentation (0 vs 2)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Email Management (2 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Service Level Agreements (SLAs) |
Integration (1 vs 2)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| API Access | ||
| Webhook Support |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Contact Form |
Localization (0 vs 1)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Language Support |
Management (0 vs 3)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Campaigns |
Organization (2 vs 2)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Chat Tags | ||
| Conversation Search | ||
| Conversation Tagging | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Sales (5 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 2)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control | ||
| Security Assistance | ||
| Two-Factor Authentication |
Support (7 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Software Engineer Support | ||
| Ticketing System |
Team Management (4 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Chat Supervision | ||
| Internal Notes | ||
| Shared Inbox | ||
| Teams |
Team Tools (0 vs 1)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Team Collaboration |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Tools (1 vs 0)
| Feature | ChatBot by Text | Gladly |
|---|---|---|
| Text App for Desktop |
Unique Features
Only in ChatBot by Text (79)
AI Agent
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
+ 59 more unique features
Only in Gladly (37)
Agent Workspace
Bulk Operations
Mobile App
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
Multi-channel Messaging
Voice and Phone Integration
+ 17 more unique features
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