Chaport vs Zoho Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 44) and fewer integrations (7 vs 28). Starting price: Chaport at $29/mo vs Zoho Desk at $25/mo. Chaport has 54 unique features while Zoho Desk has 41 unique features, with 3 features in common.
| Chaport | Zoho Desk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 44 |
| AI-Powered Features | 3 | 7 |
| Starting Price | $29/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 28 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 72% |
Feature Comparison by Category
AI & Automation (0 vs 5)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| AI-Powered Ticket Classification | ||
| Duplicate Detection | ||
| Response Recommendations | ||
| Sentiment Analysis | ||
| Zia AI Assistant |
Accessibility (0 vs 2)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Mobile App | ||
| Multi-language Support |
Alerts (1 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Notifications |
Analytics (1 vs 6)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Advanced Reporting | ||
| Agent Performance Analytics | ||
| Customer Satisfaction Surveys | ||
| Real-time Dashboards | ||
| Satisfaction Metrics | ||
| Time Tracking | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 3)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Automation Rules | ||
| Autoresponder | ||
| Chatbots | ||
| Smart Assignment Rules | ||
| Status Auto-Toggle | ||
| Workflow Builder |
CRM (0 vs 3)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Contact Management | ||
| Customer Context | ||
| Customer Journey Timeline |
Collaboration (3 vs 4)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Agent Collision Detection | ||
| Chat Transfer | ||
| Email Collaboration | ||
| Group Chats | ||
| Internal Notes | ||
| Shared Saved Replies | ||
| Team Collaboration |
Communication (0 vs 4)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Live Chat | ||
| Phone Support Integration | ||
| Shared Inboxes | ||
| Social Media Integration |
Compliance (1 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 1)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Chat Ratings |
Integration (2 vs 2)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| API Access | ||
| REST & JavaScript API | ||
| Webhooks | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Multilingual Chat Widget |
Management (0 vs 3)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Business Hours Configuration | ||
| Resource Scheduling | ||
| SLA Management |
Messaging (4 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Platform (1 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 2)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Canned Responses | ||
| Saved Replies | ||
| Search | ||
| Ticket Templates | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 3)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Audit Logs | ||
| Data Encryption | ||
| Role-Based Access Control | ||
| SSL Encryption |
Self-Service (1 vs 2)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Customer Portal | ||
| Knowledge Base |
Team Management (3 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Ticketing (0 vs 3)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Multi-channel Support | ||
| Priority Management | ||
| Ticket Management |
Training (1 vs 0)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Supervision |
Transparency (0 vs 1)
| Feature | Chaport | Zoho Desk |
|---|---|---|
| Activity Stream |
Unique Features
Only in Chaport (54)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 34 more unique features
Only in Zoho Desk (41)
Mobile App
Multi-language Support
AI-Powered Ticket Classification
Duplicate Detection
Response Recommendations
Sentiment Analysis
Zia AI Assistant
Advanced Reporting
Agent Performance Analytics
Customer Satisfaction Surveys
Real-time Dashboards
Satisfaction Metrics
Time Tracking
Automation Rules
Smart Assignment Rules
Workflow Builder
Agent Collision Detection
Email Collaboration
Internal Notes
Team Collaboration
+ 21 more unique features
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