Chaport vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 37) and more integrations (7 vs 2). Starting price: Chaport at $29/mo vs Zendesk Talk at Contact Sales. Chaport has 57 unique features while Zendesk Talk has 37 unique features, with 0 features in common.
| Chaport | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 37 |
| AI-Powered Features | 3 | 9 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 3 | 9 |
| Integrations | 7 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| AI Agents for Inbound Calls | ||
| Advanced AI Agents | ||
| Automatic Call Summarization and Transcription | ||
| Copilot Add-on | ||
| Voice Copilot |
Alerts (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Notifications |
Analytics (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle |
Call Management (0 vs 3)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Coaching & Supervision (0 vs 2)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Collaboration (3 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| GDPR Compliance |
Compliance & Security (0 vs 1)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Core Functionality (0 vs 2)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Core Messaging (3 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Chat Ratings |
Integration (2 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| REST & JavaScript API | ||
| Zapier Integration |
Integrations (0 vs 1)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Zendesk Marketplace Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Visitor Ban |
Monitoring & Analytics (0 vs 1)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Multi-Channel (2 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Phone Services (0 vs 6)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Platform (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Quality Assurance (0 vs 1)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Reporting & Analytics (0 vs 2)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Responsive Design (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 1)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Advanced Data Privacy and Protection Add-on | ||
| SSL Encryption |
Self-Service (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Knowledge Base |
Team Management (3 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Technical Infrastructure (0 vs 3)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Training (1 vs 0)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Supervision |
Workforce Management (0 vs 2)
| Feature | Chaport | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in Zendesk Talk (37)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Queue Management
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
+ 17 more unique features
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