Chaport vs Zendesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 20) and more integrations (7 vs 6). Starting price: Chaport at $29/mo vs Zendesk at Contact Sales. Chaport has 57 unique features while Zendesk has 20 unique features, with 0 features in common.
| Chaport | Zendesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 20 |
| AI-Powered Features | 3 | 7 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 3 | 8 |
| Integrations | 7 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Chaport | Zendesk |
|---|---|---|
| AI Agents | ||
| Advanced AI Agents | ||
| Copilot |
Agent Tools (0 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Unified Agent Workspace |
Alerts (1 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Notifications |
Analytics (1 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Visitor Behavior Tracking | ||
| Visitor Monitoring |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Automation | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle |
Chat (0 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Chat Widget |
Collaboration (3 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| GDPR Compliance |
Contact Center (0 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Contact Center |
Core Messaging (3 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Chat Ratings |
Integration (2 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| REST & JavaScript API | ||
| Zapier Integration |
Integrations (0 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| App and Integration Marketplace |
Lead Generation (3 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Multilingual Chat Widget | ||
| Multilingual Support |
Messaging (4 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Omnichannel Support | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Platform (1 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Quality Management (0 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Quality Assurance |
Reporting (0 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Real-time Reporting and Analytics |
Responsive Design (1 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Mobile-Friendly Chat Widget |
Routing (0 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Omnichannel Routing |
Security (1 vs 2)
| Feature | Chaport | Zendesk |
|---|---|---|
| Advanced Data Privacy and Protection | ||
| Data Privacy and Protection | ||
| SSL Encryption |
Self-Service (1 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Help Center | ||
| Knowledge Base |
Team Management (3 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Ticketing (0 vs 1)
| Feature | Chaport | Zendesk |
|---|---|---|
| Ticketing System |
Training (1 vs 0)
| Feature | Chaport | Zendesk |
|---|---|---|
| Supervision |
Workforce Management (0 vs 2)
| Feature | Chaport | Zendesk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Workforce Management |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in Zendesk (20)
Unified Agent Workspace
Advanced AI Agents
AI Agents
Copilot
Visitor Monitoring
Automation
Chat Widget
Contact Center
App and Integration Marketplace
Multilingual Support
Omnichannel Support
Quality Assurance
Real-time Reporting and Analytics
Omnichannel Routing
Advanced Data Privacy and Protection
Data Privacy and Protection
Help Center
Ticketing System
Workforce Engagement Bundle
Workforce Management
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